Mike is the CEO of Directly, an innovator in digital customer support.  Companies like Microsoft, Airbnb, and SAP use Directly to understand what their customers want, automate conversations, and involve experts and "power users" to solve customer problems. The Directly platform includes a global WFH network of power users to resolve support cases quickly, boosting CSAT by 20% while saving companies tens of millions of dollars per year.  Mike has built a career in technology that improves the customer experience at HP, SAP, and Siebel Systems, prior to Directly.

Connect with Mike: https://www.linkedin.com/in/mikejdela...  

Visit Directly: https://www.directly.com/