In the latest show, Steve and Jay talk to Microsoft Master and CEO of Perfrax, Gary Steere, to talk about user experience monitoring in Microsoft 365. Gary's spent countless hours examining how to monitor Microsoft services from the outside in, and has a deep understanding of how Microsoft 365 hooks together. On the show, he shares his knowledge and experience with us to understand why you'd monitor Microsoft's services, what you can glean by using the built-in reporting and how to monitor the service itself.