Why did Fabrizio Ferri-Benedetti (Senior Staff Technical Writer at Splunk) write a love letter to technical writing? How could technical writers create a bridge between the different parts of a company? With an MSc in cognitive psychology, Fabrizio shares a nuanced perspective in his ‘Docs' hierarchy of priorities’ and associated metrics.References:

• A love letter to technical writing
• https://isten-ct.com/formacion-comunicacion-tecnica/
• https://itcqf.org/
• https://passo.uno/docs-hierarchy-of-needs/