Joseph Lee is Co-Founder & CEO at Syncly (Seed funded). Syncly is a customer feedback analysis platform that let’s you see customer pains and prevents customer churn.

Here’s what we cover:

• How do you incorporate customer research at Syncly? What are your goals;

• Using the JBTD framework;
• How have you actually used research insights;
• How do you connect insights to your product roadmap;
• Your pricing page takes me to a demo form, why not share at least a range;
• Challenges with customer research;
• Customer research with your “haters” or lapsed buyers;

• Joseph asks me his burning question.

Joseph on LinkedIn:⁠⁠www.linkedin.com/in/josephdhlee/

Syncly:⁠ https://syncly.app/

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Anna on LinkedIn: ⁠⁠⁠⁠linkedin.com/in/annafurmanov⁠⁠⁠⁠

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