Cloudlinx: The CX Experience
A weekly podcast
Cloudlinx: The CX Experience
Episodes
Cloudlinx: The CX Experience
A weekly podcast
Episodes of Cloudlinx
Mark All
This was one of the more rare conversations where you talk to a person and find out that you align with their beliefs and their values more and more as the conversations goes forward. In this episode Frank speaks with nobelbiz President Steve
In this episode we have a candid conversation with Donna Bailey-Baratto who is the VP of Customer Support Centres for Wajax. She speaks openly about the challenges in the CCAAS space and adopting it into her business model. Donna is a first t
This conversation features the boys speaking with Author, trainer and CX Enthusiast Charlotte Purvis. Charlotte stops by to discuss her new book; The Customer Communication Formula. The book condenses Charlotte's years of work in the CX field
In this episode the team at Cloudlinx have invited Ritch Caudill and Ric Kosiba from Sharpen with discuss ways in which their platform assists in improving your agents / enablers to better serve your clients. We will discuss how simply showing
The team finally managed to convince Karen Bowman from UJET to join the podcast and discuss the capabilities of their platform. UJET was purpose built with the agent and client in mind with a particular focus on mobile ready technology for the
WE CONTINUE OUR CONVERSATION WITH JIM! In this episode, Jim Santiago from the National Restaurant Association discusses what goes into a CCaaS migration. We will discuss all of the challenges and opportunities for success from the start of t
In this episode, Jim Santiago from the National Restaurant Association discusses what goes into a CCaaS migration. We will discuss all of the challenges and opportunities for success from the start of the discovery and RFP process all the way
In a fresh new season of theCXexperience with Cloudlinx; Frank & Kevin have Matthew Saskin as a guest. Matthew is the VP of Customer Experience with Selligent a unique marketing automation tool that has been built to breakdown silos that exist
In this episode Kevin Sheehan invited back Journeyfront's Daniel Ash to give us a complete demonstration of the platform and its capabilities. We get a great look and insight into how the system allows for better hiring accuracy and how you wi
In this conversation we discuss the relationship that the IT team must have with the contact center and its managers to be effective. We go back and forth between the pandemic response that IT was forced to put together and how the contact cen
This is the complete conversation with Brett Brosseau and Wass where they discuss the capabilities of Noble System to drive productivity, recruiting, agent empowerment and overall client satisfaction by implementing gamification properly and ca
Here is the complete conversation with Daniel Ash from Journeyfront. Daniel is the CEO and Co-Founder of Journeyfront which is an extremely dynamic and powerful hiring software that has flipped the hiring values on its ear. They do not focus on
In this conversation Wass and Cary Bush discuss the ways in which Aircall has successfully carved out a beautiful niche for themselves in the CCaaS space. They have focused on the technology and are making it seamless to integrate with, easy t
This podcast episode brings Thea Rasmussen, Vonage Solution Engineer, to the show to discuss their CCaaS strategy and some interesting case studies. The episode seamlessly transitions between interesting case studies for AI, call deflection & t
In this episode Wass speaks with the COO of CommunityWFM, a popular workforce Mmanagement platform, about their platform and its capabilities to improve agent adherence, schedule, productivity and even their roadmap for new product development.
This is our inaugural episode of THE CX EXPERIENCE with Cloudlinx. WE WILL GET BETTER! HAHA. In this episode we are lucky enough to have Cameron Weeks join us. Cameron is the Co-FOuder and CEO of Edify. They are a CCaaS provider in our spac
In our second episode of The CX Experience Kev & Wass discuss with Five9's MikeyB and Michael Rose their company culture, technology capabilities and the various ways that Five9 is working for client's in the CCaaS arena during the pandemic and
Here we have a great conversation with John Lynch, Former CEO and current SVP of Sales (CCaaS) for Serenova. He gives us amazing insights into the platform, new technologies and acquisitions, strategies for implementing video conferencing into
Here we have a rather in-depth conversation that goes from technical to practical with the team of Jeff Kessler (Channel Executive) and Jason Lowe (Sr. Solution Architect) from Talkdesk. This conversation is very cool in that we discuss their
This is part 1 of an eventual 2 part conversation and we discuss how Ringcentral, as a leading UCaaS provider, has chosen to partner with and build upon the InContact platform for CCaaS services. Frank has a conversation with Max Ball (Directo
This is a conversation between the Cloudlinx team and Michael Rose (Director of Brand) and Michael Baillargeon / Mikey B. (Channel Executive) from Five9. Here we discuss the various strategies, technologies and processes they are using to enha
In this episode of THe CX Experience Frank has a conversation with Rusty Jensen from Nice InContact. Rusty is the VP of Revenue Generation at Nice InContact and he discusses the various technologies like artificial intelligence, virtual assist
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