Replay of the Connect with BMC Helix ITSM and Remedy - Leveraging AI/ML Clustering for Service Desk Processes Webinar on July 28, 2021.

In this session, they will provide an overview of two new AI use cases around Proactive Problem Management and Real-time Incident Correlation. They will discuss how BMC uses AI technologies like Natural Language Processing (NLP) and AI Clustering algorithms to help boost IT user productivity by detecting major incidents faster and identifying impactful problem investigations.

Ajoy Kumar is a Lead R&D Solutions Architect on AI
Harshad Borgaonkar is the Principal Product Manager for AI Service Management 

For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series