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Conversations with Masters: How to Better Understand Your CustomersEpisode from the podcastConversations with Masters: How to Better Understand Your Customers
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Hear Billie Jo Timm, Former Senior Vice President, CX, MasterBrand Cabinets

Hear Billie Jo Timm, Former Senior Vice President, CX, MasterBrand Cabinets

Released Tuesday, 25th July 2023
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Hear Billie Jo Timm, Former Senior Vice President, CX, MasterBrand Cabinets

Hear Billie Jo Timm, Former Senior Vice President, CX, MasterBrand Cabinets

Hear Billie Jo Timm, Former Senior Vice President, CX, MasterBrand Cabinets

Hear Billie Jo Timm, Former Senior Vice President, CX, MasterBrand Cabinets

Tuesday, 25th July 2023
Good episode? Give it some love!
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Hear how Billie Jo leveraged journey mapping to help different departments understand the entire customer experience from start-to-finish. Listen to the benefits from incorporating the voice-of-the-customer in each stage of her journey maps. Learn how to drive organizational change by uncovering key customer experience improvements.


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Conversations with Masters: How to Better Understand Your Customers

We believe that peer-to-peer “experience shares” offer the best form of learning. Such learnings become even more powerful, and actionable, when those who are sharing their experiences are experts who have successfully overcome the same customer challenges that you may be facing today.So, in this ongoing series we will present discussions with different CX, Research, and Insights Masters. Each interviewee has a track record in optimizing customer experiences, building loyalty, enhancing innovation, and growing sales exponentially.By learning from these Masters, you will gain insights and develop strategies on how to better understand your customers and take their experiences to the next level.

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