The CX Alliance is a brand new CX trade association launched in September 2024 in the UK. It is being launched by Karen Howard, MD of The Retail Bulletin (TRB) and the partnership director of the CXA is Isobel Rogers. They aim to publish information, research, and host events all focused on various aspects of CX.

Mark Hillary talked to Isobel and Karen to find out more about how this initiative got started and what are their plans for 2025.

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https://www.linkedin.com/in/cxisobelrogers/

https://www.linkedin.com/in/karenhoward/

https://www.theretailbulletin.com/

https://www.theretailbulletin.com/general-merchandise/the-retail-bulletin-announces-set-up-of-cx-industry-body-cx-alliance-19-09-2024/

The CX Alliance news is so recent that they are still in the process of setting up their website and other channels ... follow Isobel and Karen for now and check TRB for new information...

http://cxalliance.org/