It’s the ultimate new hit album for generative AI: intelligent automation, autonomous systems, and—of course—agents. But while ServiceNow has been a pioneering force in this space for a long time, it still seems to fly under the radar for many data and AI experts. Time to change that. Time to bridge the worlds of Planet Process and Planet Data!

For this, our hosts Weiwei, Robert, and Ron couldn’t have wished for a better guest than Toby Isaacson. As a Senior Advisory Solution Architect at ServiceNow, Toby brings sharp insights into automation platforms, AI guardrails, supervised and unsupervised autonomous systems, data fabrics for central and decentral data and – naturally – agents. Who would have thought that IT ticketing would provide the ticket to ride for enterprise process automation?

But that’s not all. Toby is also a stand-up comedian, and his sense of humour shines through in unexpected moments. And despite his British roots, he lays claim to some Viking heritage—fitting for an episode that turns into a true ‘ScandiDutch’ happening. Expect deep dives into world-class DJs from the Netherlands and Scandinavia, all balanced by a tribute to UK legend Fatboy Slim.

Eat, Sleep, Automate, Repeat: this podcast episode has an irresistible beat!

Timestamps:

07:18 – Discover ServiceNow.
 16:06 – Unpacking the NOW platform.
 22:49 – AI agents, data accessibility, and guardrails.
 30:05 – The biggest AI advantage in digital processes.
 35:23 – Are industry-specific processes the next frontier?
 38:34 – Myth-busting with Weiwei.

Connect with our guest Toby Isaacson and our hosts Ron Tolido, Robert Engels, and Weiwei Feng on LinkedIn