This month, Anticimex Data Integrity Analyst Forrest Gordon offers insight into training self-service BI users of various abilities and backgrounds. As an expert in pest management solution PestPac and its whitelabel implementation of Exago BI, Gordon is responsible for training users at six of Anticimex’s subsidiary companies — and no two use PestPac the same way. In this episode, we learn how Forrest navigates these and other instructional challenges.