Episode Transcript
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one
1:01
to decoder on the lived to tell editor in chief
1:03
of the verge kotor is my so of
1:06
big ideas and other process that
1:08
, of the ways of i think about coker
1:10
is that we're just taking a tour for
1:13
all the parts of running a modern this this
1:16
we talked to a boss a we
1:19
had steel officers and chief
1:21
officers officer you
1:23
all know how much i love talking to people in
1:25
the creator industry which is still
1:27
industry inventing itself figuring
1:30
out what the road rules even heart says
1:32
a rules i have asked about
1:34
the airport her understanding the structure
1:37
of businesses you understand all to breath
1:40
working as always struck the decisions
1:42
is how little any of us really pay attention
1:44
to the advertising and
1:46
, easily connect if this to almost
1:49
every other tests tests
1:51
all even start a company invent agree products
1:54
the so me to market new to tell people
1:56
about it and eventually convince them to bite
1:58
and in the past bunnies that we all depend
2:01
on running at google's,
2:04
entire business is at met
2:06
his entire business is at
2:08
i mean, what's the mark zuckerberg center?
2:11
we run out and when we talked to all those they're
2:14
even more tied at their distribution
2:16
platforms like tik-tok and youtuber all
2:18
ad supported and adds make up a
2:20
huge portion of their revenue and
2:23
then on the the flip side, there's so much noise
2:25
and our media ecosystem that actually
2:27
making effective at figuring
2:29
out where to put has dramatically
2:32
changed over the past s 5
2:34
years ago, no one was but
2:37
now it's all anybody wants a know
2:39
it's all anybody want because this weekend talking
2:41
to kneel the ceo of wyden
2:44
intended one the the major independent
2:46
ad agencies in the world may be
2:48
the coolest one i mean, it's definitely
2:50
got around wine is the agency that
2:52
came up just do for
2:55
nike bud, light legends, for above
2:57
like they've done campaigns for cover for
2:59
miller microsoft e s p n isn't
3:01
it coming out for a conversation last
3:03
week with katie well trump building a brand from
3:05
the ground up using influencer marketing and
3:07
potentially never hiring an ad agency
3:10
i wanted to get of you from the other side how
3:12
does a big ad agency work where
3:14
does their money come from so many
3:16
of the big ad agencies are merging into
3:19
what are called holding companies eyes
3:21
widened still independent want
3:23
to show how neil stinks about platforms right
3:25
now is the economy remains on shaky
3:27
ground the airbase possum companies
3:30
are posting pretty bad financial results
3:33
ad agencies seem to be doing okay why
3:35
is that and does he worry about advertising
3:38
in a world that is dominated by google and facebook
3:40
how much of his time to this been thinking about
3:42
tic tac the end with a recession
3:45
coming over here already over
3:47
whatever it is is he worried about the old
3:49
cliche that add budgets are the first to go
3:52
the top of all that the used the new
3:55
ceo taking over for some
3:57
pretty iconic sanders which isis
3:59
your dakota
4:01
the conversation was really fun neo
4:03
was game to get deep into the weeds of all
4:05
of it think you really like it okay
4:08
numerator ceo of lightning
4:23
new arthur you are the global ceo
4:25
of widening kennedy which is very
4:28
famous very big at agency deals
4:30
on it's the coolest and agency where to talk about that
4:33
welcome to decode the i definitely
4:36
yeah i'm very excited to talk to i
4:38
want to start with some basics i think a lot of people
4:40
work with a picture of agencies
4:42
in their head like more or less
4:44
comes from madman but
4:47
that's not how it works anymore give people the short
4:49
version of what of what ad agency
4:52
does i mean if someone
4:54
loses his semi controversial and so
4:56
i suspect that dissimilar can sense
4:59
that mad , he knows
5:01
he has people who sit around the room
5:03
and and talk about ideas that can have
5:05
captured the collective imagination people people
5:08
it's similar an intense and
5:10
design an design but
5:13
no smith there's like tons of time
5:15
and people just come hanging just the country
5:17
than martinis and between
5:19
is where it kinda goes around right like ask
5:21
that that that really the business anymore and for lots
5:23
of reasons for from to age for
5:26
which is because
5:29
there's just so much more to do so
5:31
it's midnight his sixties advertising i
5:34
might have three months to figure
5:36
out a tv spot because i'm here
5:38
for acts but i just
5:40
got social policies got down
5:42
final direct marketing and advertising
5:45
is a million things that need to get made every
5:47
single back to the time
5:49
making and production and kind
5:52
of out into the world is like compress
5:54
dramatically to the impact that a made
5:57
see is that there's less tagged as can sit
5:59
around madmen takes a
6:02
much more bite more enough working
6:04
figuring stuff out and because and lot more to spit
6:06
making spit making did you with that
6:08
at that time it's similar in that the ideas
6:11
and incomes coming up with ideas as can still his
6:13
name of the game but like the manifestation
6:15
how that works
6:17
that is not my right ear i'm not trying
6:19
to you and say i need to address something and christmas sales
6:22
you're going to come up with a pets in some smart
6:24
creative people are going like make some advertising
6:26
that's going turn an authentic assets that and the
6:29
distribute on the various media
6:31
platforms famously in a sort
6:33
of madmen days the buying
6:35
the space is where the agency's made
6:38
money you would by the time from tv networks
6:40
using a cut of that cost and
6:42
that's money that's like not
6:44
the case with the and six grams of the
6:46
world i don't think how don't you make your money
6:49
the service model it's kind of i
6:51
guess similar nature to like other substances
6:53
which offers you know your pity
6:55
day retainer or a project fi
6:58
by a clumsy and you'd turn to discover
7:00
surfaces scum for that engagement
7:03
and in from there you have people you
7:09
pay for to from for wave of and
7:11
so we make money to disagree with the past
7:13
for labor and to him in the or output
7:15
as a point of view in the brand how the
7:17
shows up in advertising asked to preserve
7:20
the committee for me it's and fifteen it's a
7:22
myth or in a platform some of them others etc
7:24
etc said the money is
7:26
it's retainer base and if works with
7:28
other service company
7:31
that might as i was as a lawyer melissa
7:33
lawyer lawyers famously bill and six
7:35
maintenance which is very
7:38
great for their business i law firm hardly
7:40
not through hassle what is that the law firm fear
7:43
is that are you think about it he like okay words
7:45
were in a sign a big car company where
7:47
to put ten people on their account where your daughter time
7:50
and if they go over we're going to go the more or
7:53
if some if you have like a central
7:55
planning team or something gets involved will built for that time
7:57
to or is it a little fuzzy
7:59
the seat of approximately we we are
8:02
a
8:03
very much a creative ideas driven
8:05
agency
8:06
a lot of what we do is a labor
8:08
of love fried so when we think we're
8:10
close to making something are coming up
8:12
for something really great there's , way
8:15
we'd go to a point like i'm were over
8:17
on hours hours know because that's
8:19
actually for heavy that that beneficial
8:21
for them or to us so we
8:23
worry so far less about our
8:25
sisters not game that people are
8:27
much more focused the moon and
8:30
so are they would we're talking to from his we
8:32
want to make sure that we have to break people
8:35
on their business and then from merits
8:37
can we can unlock can lot of different things and
8:39
hopefully you'll get far more output and you ever
8:41
it dissipated because you got the right key
8:43
my is all about securing the right team
8:46
and then from there and that worrying about our
8:48
his or her nickel and diming or been to
8:50
specific about the litter box because at
8:52
today's world he knows you never really
8:54
know what you're going american to get started
8:57
yeah that is very similar to me welcome
8:59
to this podcast spanish to be who
9:01
have it every week or so
9:03
years i he got some people dedicated
9:06
some clients you must have some central functions
9:08
how is one can be structured
9:10
turkey structure
9:12
you've got a very traditional
9:14
structure of happy to see works were you
9:16
have a tougher house and eclectic
9:18
mix with your use , a half
9:21
of those weapons to business and this of
9:23
erupts is deprived such as pretty traditional
9:26
at the negativity
9:27
the creatively lead agency snacks a very
9:29
distinct so even though i'm the ceo
9:32
of an eruption come as a society my
9:34
partner com a lever mean he's the queen
9:36
of us the hippocrates
9:42
no for that that's our cats are
9:45
you're trying to create
9:47
a condition and and space creature
9:50
v to exist
9:54
he's not around the scotch
9:57
and those teams have some basic functions
9:59
compared with they have creative
10:02
leadership cds chris paterson credits have
10:05
media oftentimes august strategy
10:08
those are functions are always can fly
10:10
facing another a lot of other functions or can make
10:12
everything work if you , have
10:14
use a defenseman give
10:17
a lot of lot directions
10:19
help support decreases and making
10:21
of work into top level it's
10:24
kind of business a creative and
10:26
then for mary of thieves or put the
10:28
round the
10:30
no seems a little sensor and
10:32
clients i know the answers they're
10:34
busy all the time the already said to this l times
10:37
but i was wonder right like a big company
10:39
will come to you as usual and company and clumsy and say
10:41
we need a new ad campaigns and
10:43
money i make it you're not immediately
10:46
on to the next ad campaign what
10:48
happens with that team after
10:50
the super bowl ad ships and my the
10:52
assets are out in the world
10:54
that's all exception that might be the biggest
10:56
shifts this has happened in the industry like
10:59
a source is all about big you know
11:01
and he has big moments in sequence
11:03
it's a big everything and really secure
11:05
a lucky authentic and seems to
11:07
liverpool so like let's make up of
11:09
a good riddance to ,
11:12
movies it's uncertain somewhat a super
11:14
was if if would have to be campaigns
11:16
deal with tb prints out of ingredients
11:18
for those for a
11:21
modern brand as it's something like that on and
11:23
that of staff can afford
11:26
threat fashion show us and assume that people shop around
11:28
that the his life that of brand
11:30
of operated to
11:33
if matter are working on is hop
11:36
on a thursday the indies
11:39
with this happy you're
11:41
managing the suits of has it's you know every
11:43
single second the day there with severe
11:45
sepsis in the world that you're responding to iraqi
11:47
something that to be the country
11:49
and feared the didn't expect and so you're kind of feeding
11:52
muslim so since has more dynamic
11:54
process you know been wet where it's less about kind
11:56
of you launch wet campaign maybe
11:59
take over and it's tough
12:01
to figure out what the next campaign is very much
12:03
in it and and always on you're
12:05
thinking about the brand and how to respond
12:07
to what's happening in the real world of
12:10
what were you through that because we we just had can you
12:12
else on from where beauty that selena gomez as
12:14
he runs much smaller companies companies
12:17
work with but their whole thing is like redress
12:20
consumer the were doing that ourselves
12:22
like the eighty person company
12:24
twenty three of them are like online
12:27
all day or habitats oh they do in emerging
12:29
read our to consume platforms other
12:31
brands are doing that now right if you run any kind of
12:33
company bringing their
12:35
okay we're gonna talk to our customers on the internet
12:37
function closer to the center
12:40
of the company seems really important
12:42
but you're describing you are agency
12:44
as to in everyone wants to split
12:46
are lots of different models you know how they
12:49
do that sometimes to see him over the ceo
12:52
as it themselves for you know oftentimes know oftentimes
12:54
company's the voice of that friends comes from
12:57
the family themselves i would send that cuts both
12:59
ways from the sprint yeah to the
13:04
yeah
13:11
he believes murders managed at
13:14
least as an effigy that has
13:16
since passed around printing
13:19
of which are free and
13:20
the winning that voices actually you it
13:22
is pretty natural and so
13:25
we have lots of different dynamics were sometimes
13:27
were own the interest of for brands such
13:29
brands presence and ethics we owed
13:31
more of the voice of personal and
13:34
the
13:40
different models but i'd say if it's
13:42
still very valuable to the
13:44
, nurses understands the voice
13:46
of a brand freebie really well and
13:49
can talk about things are happening in there can be
13:51
in the world outside of you are silo
13:54
as company graphs that i would recommend
13:56
that for companies at every step
13:58
aside for which can be reach can level
14:02
it
14:09
how does not managing the size of wine
14:11
iraq as you've got these like central production
14:13
teams from syria central business administrative
14:15
functions finance a toilet seat
14:18
but as you get new clients you gotta build new creative
14:20
teams around those clients the
14:22
have like a ratio in your head is how
14:24
big the central themes
14:27
should be as you get more clients is at a cost
14:29
that you manage
14:31
i don't think i would say that we can sink
14:33
a pastor is like a good could have managing
14:35
to a size or ratio to our to
14:37
our dollar the challenge i think
14:40
for any a to see as skills
14:43
agencies are built around
14:45
the creativity and attendant of
14:47
it's tracks
14:50
, they have potential for a sign that comes
14:52
directly from what it
14:54
thinks it was trying to do apply them as
14:56
to treat more of a foundational
14:59
approach that gives people the space
15:02
and and the inability to could have snakes
15:04
figure
15:12
if things average person i
15:14
, knew people given the space
15:17
and then scales switch tales through
15:20
creating the and omit and actor gets will spend a lot
15:22
of time talk about the environment of creativity
15:24
and the culture of creativity and that allows
15:27
somebody you may ask what someone else
15:30
the command and go oh i get it i get
15:32
the why dynamics now i'm gonna to apply
15:35
that to this and
15:37
you can scale that
15:40
the nation and get the right people
15:43
i think if we would excited
15:45
like mandate a way of doing things i think we'd be a very
15:47
limited
15:49
having a the company
15:51
i think we are sixteen hundred
15:53
globally
15:54
we have offices all over the world but a
15:56
we started in portland portland oregon
15:58
a and we've been in the
15:59
and when am
16:02
i wanted where it shanghai when
16:04
mumbai when tokyo
16:06
a power
16:07
you talking the destruction of the company a little bit there's you to
16:09
see how he's going to chief creative officer how much
16:11
time do you get to spend on the creative
16:14
how much time do you spend reviewing campaigns
16:16
and giving notes on it sort of thing that's
16:18
definitely the best part
16:20
in a unique part of why we can you because it is
16:23
that is our whole thing we get in a lifetime
16:25
and you're talking about
16:26
we get teams
16:29
, what isn't a token ideas of
16:31
on it's the reason i look
16:33
displeases reason i love my job
16:40
the just sitting ,
16:42
talking to people about i guess we say the concept to
16:44
be and we try to create as
16:46
many forums as possible the
16:48
war it proves to people write a team
16:50
who's working on it a day to day like
16:53
the comic five seconds that he was
16:55
reading and then and us and
16:57
as an officer a to sea level of
16:59
you must have to the beach screen
17:01
about idea
17:05
harper
17:06
the this is like good set of decoder
17:08
questions you have been at one
17:11
for a long time as you are in the planning
17:13
department and your the managing director than he ran a new
17:15
york office now you are the global ceo
17:18
you also
17:19
that you have a new ceo after that the last founder
17:21
lust if there's a new team and
17:23
charge in the founders of exited they were very
17:25
same as they set this culture when
17:28
i say because ad agency there is a lot of them
17:30
that makes how do you make decisions
17:33
and how the changes you've gone up in a company and
17:35
i you're in the summer
17:36
pick one of
17:38
the things that's from me pause if it's
17:40
i've grown
17:43
, after
17:45
trying to of and david he gets
17:48
around with him and we were we were very
17:51
close to everything close to way the same his
17:53
decisions i think that's the most formative same process
17:55
that is if it's like we're coming in off the street
17:57
and secretary infographic place
17:59
warmer
18:02
than anything else and my life with my
18:04
honest with yourself
18:08
it becomes second nature to
18:10
have a sense for least
18:13
i didn't care about and is supposed
18:16
to be in , and it
18:18
looks as if it's tricky with
18:20
africa for good at for good map
18:23
if is a real phrase is legit
18:25
there is also
18:26
the theory you'd go to the
18:28
antibiotics you look what you did and he has
18:30
it's of have access to good i'm from
18:33
i'm from that you have an existence
18:35
of worms
18:40
the
18:43
actual words of the founders and apply
18:45
them can be manic you
18:47
can apply them as philosophies
18:49
do this and they can work so as we
18:52
know that are creatively live video below to make requests
18:54
people caught up in the world with you know that they're
18:56
super general principles ah
18:59
and today's context might mean something
19:01
different
19:02
the want to add of your treated us and
19:04
it's okay so far as you ever like our job from
19:07
a decision making prospective students
19:09
we hold the philosophies and
19:11
be light on the rules so he put this
19:13
into practice when he must become a big reason decision
19:16
to widen , famously
19:18
but lights agency for a long time
19:20
route bottom was a famous commercials commercials
19:23
soccer portsmouth trades bud light said hey we're going
19:25
to reopens can't you can pitch us again if you want to
19:28
and you are declined he said we're not gonna do that were awesome
19:30
way that's way cute account i'm
19:32
assuming that the money how did you make that decision
19:35
the other things aren't easy but if
19:38
you take the principal at the philosophies i
19:40
was it you wanna work on things were
19:43
the but what what's huge if it's a little bit
19:45
like dating where he says he fears
19:47
enemy like you can kind of try and show up to
19:49
be the person you think somebody
19:51
wants you to be or v who you are
19:53
and see if that works a were always i
19:56
think we try to be very cool and
19:58
accepting
19:59
the idea that point we may not be the
20:02
thing that you want and a scoop it up
20:04
as in a sea sick was like they had
20:06
a new team in place and they wanted to go different wretched
20:09
in the site ethical
20:11
we'd rather save go forth
20:13
and wish them the best of luck instead
20:15
of trying to thank you the do
20:17
something that really
20:19
we don't
20:20
that's not a model for most by client
20:23
service type companies
20:25
prayer trying to attract business retain business
20:27
slowly razor fees over time i'm not saying
20:30
that i know anything with my interest businesses but
20:32
if there's like a game that's ,
20:34
different for wine red wines known for
20:36
for moves like that for
20:39
acting against it's revenue interest in terms
20:41
of cultural interest how
20:43
do you think about that not agree about to center since
20:45
think sounders are very able to do
20:47
right they retain the capital inside the organization
20:50
to make decisions like that you're
20:52
in a new spot how do you think about those
20:54
trade offs in communicating them and making
20:56
forever and buys into the tradeoff
20:58
so
20:59
the have to acknowledge like the one thing it's a different
21:04
cities are stupid right so we're not
21:06
publicly held
21:07
held by off the company
21:09
a quarterly pressure
21:11
and allows us to make
21:14
decisions for the won't and
21:16
ultimately our brand is defined by are
21:18
afraid of integrity it
21:20
along if we get
21:22
to mess with that really yeah
21:24
roads we are men our
21:27
long term success will pick
21:29
so
21:30
but for gonna be in a position where vaccines
21:32
in jeopardy and the opportunity to mix and thing
21:35
really compete for behalf of with
21:37
actually it's time
21:39
for us even not my past
21:42
term sort of outside
21:44
that i go out in his pocket
21:46
let let's focus on the launch of so as
21:49
, being part of how the company being
21:51
independent last meters it's and
21:53
then in terms of how do we make those decisions
21:56
you don't think it's first thing is actually to get
21:58
has he done everything that we
21:59
in to demonstrate what
22:02
we do and the value of what that would be
22:04
you know and as long as it's understood and
22:06
then there's like a in our and
22:08
never has been it's like okay rocket
22:11
you know is is making sure that you've reached that point
22:13
that you've made is what you
22:15
do and what you're about super
22:17
clear with at least the decisions clear bizarre
22:20
to become less than at that point
22:22
is have to
22:23
the coffee
22:25
when you go to patch clients to say look this is who
22:27
we are he wanted you got
22:30
it mean there's only so many clients the
22:32
budgets to afford you in
22:34
the world are you singing say there
22:36
are just rotate through us at some point or
22:39
are you thinking man we gotta i
22:41
hope there's more competition a d d c because
22:43
those countries are going to need ad agencies in the competition
22:46
heats up the how do you think i go into business
22:48
i think we can think
22:51
this is it matter you totally backwards
22:53
and very best bet that business and
22:55
i'm like the real you for this week
22:57
we don't think about growing the business
22:59
we think about growing the opportunity and
23:02
like starts hundred for that opportunities
23:05
abundant and you have it of texas
23:07
the types of people that are into
23:10
the crate of nature of what we do and
23:12
sometimes it's a lot of but like we
23:14
know over time
23:16
there's huge value in the thing that we do
23:18
and so
23:19
trinity thirsty so when we shop a new
23:21
business i feel like our goal in
23:23
a new business environment you
23:26
again as clearly as possible
23:29
me to kick who we are that's the goal
23:31
it's not to try to convince you of something
23:34
i would never send you i this has come over and us
23:36
like and i cannot not say all things have a maybe we could
23:38
do and i'll do anything that says he is so it's
23:40
more just that if i think it's you
23:42
understand what we're about
23:44
what have a safe space for
23:46
it to get suspicious to get
23:49
to see your point is is there a cap
23:51
on because there
23:53
aren't enough companies in the world that want
23:55
to do interesting creative stuff oh
23:57
think so i think about it any more
24:00
the trees are
24:02
thinking about their brands and i think
24:04
the other brands joseph in the world and they're having a fight
24:06
for attention in a way that was never seen before
24:09
and so up there's actually more value to what
24:11
we did
24:12
the fbi and an elite least seven years
24:14
of my
24:15
we prefer it asserts the
24:17
upside potential purposes you time
24:19
of being publicly traded vs independence a
24:21
lot of your biggest competitors are gigantic
24:24
public companies wpp
24:26
omnicom that was as whatever there's such
24:28
as holding companies there's like boutique
24:30
ad agencies and the on the com
24:32
monster says up to eat them and
24:35
a promise and was to so far as
24:37
i've heard i've they say what will take all the
24:39
boring parts away run
24:41
your financing your hr and you guys and just
24:43
be creative and will have a
24:45
huge library of creative shops for people
24:47
to come into and like if you don't like them
24:50
you can go to someone else and will stay inside
24:52
the holding company even out the revenue and
24:54
this is a promise sometimes it works sometimes
24:56
it doesn't you still have to
24:58
retain all of that administrative
25:01
function writing and it's it's you like inside
25:03
of your job as ceo you've got the
25:05
big creative partner in it's crit of a company
25:08
so a lot of like us you doing is like making
25:10
sort of businesses operating so the creative
25:12
uncultured can happen the you ever think
25:14
man i should have what two things
25:16
one is companies are will do have a business us
25:18
i think about it being creative like that's
25:21
attached to have at least
25:23
the actor
25:28
administrative work if we do is very
25:30
little
25:31
we try to stay leave and
25:33
focused on the things we do for the well and
25:35
we popular with people
25:37
and companies the thing that
25:39
we don't do very well so interesting
25:42
early enough we work with a lot of the
25:44
caprice so there a place
25:46
where we are the creative
25:49
or city police
25:50
the we have to the shooters it exists
25:54
because , a bunch of services as much stuff
25:56
that we don't give and so we just
25:58
probably super analyst
26:00
we do and then
26:02
cool about
26:04
will be different partners different open to
26:06
working with because our independence does allow us to
26:08
say like it's a you know it's it's called like and
26:10
holding company exeter if you've gotta on
26:13
a direct marketing armed it's the beginning
26:15
what's
26:17
i think the push you would be
26:20
tskhinvali to they start to feel that more of
26:22
those services because there's nothing to opportunities
26:24
that are business growth opportunist than the
26:27
, that as we kind of only look at
26:30
our troops should only could some creative up to
26:32
the as as
26:35
british federal funding
26:37
for shooting and which was
26:39
the hottest on thinks we do well and parking
26:41
for that can do other things
26:43
anything to values and saying independent
26:46
or size
26:49
the darkest sweet
26:51
is a little known think i'd be
26:53
cancelled company is awesome
26:56
so happy i'd exists within
26:59
the trust and it's advances made
27:01
it clear that legally binding fit with it
27:04
why because people will be so
27:06
the no no gigantic private
27:08
equity see how plenty for you sign
27:10
up going to love to
27:14
see it as well as well as don't have a job
27:16
i target i do a lotta sea as and the so
27:18
and the background works the gigantic
27:20
feet at it we we like very
27:23
literally toss and i was i the realities
27:25
of when
27:27
you said break to make a mac when it's hot what to social
27:29
patterns and how they distribute
27:31
the ads wide mix
27:39
one seems improbable is happening
27:41
now insurance is front and center
27:43
for tech companies are finally commanding
27:45
the space the occupy in every other industry
27:48
behind the disruption as covered genius the
27:51
ensure attack for embedded insurance that protects
27:53
customers of the world's largest digital company
27:55
is available at amazon into
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it flip cart ebay
27:59
the
27:59
skyscanner ryan air and southeast
28:02
asia's largest companies sharpie cover
28:04
genius is platform makes it easy for their
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global partners to embed insurance and
28:08
warranty bundles at especially rundles
28:11
within their booking path or sign up connecting
28:13
customers with the protection they need and with
28:15
global licensing and and and capabilities
28:18
across all industries from property
28:20
to travel syntax logistics the
28:22
gig economy in retail cover genius
28:24
can build and distribute any kind of insurance
28:26
and process claims in all fifty states
28:29
and in more than sixty countries author a
28:31
single integration because your customers
28:33
are at the centre of everything good virginia's
28:36
pays claims instantly and maintains and nps
28:38
sixty five plus highest
28:40
and an industry where traditional insurers rely
28:43
on paper forms missed calls and
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mail checks to deliver nps below zero
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give your customers the peace of mind they deserve
28:50
does it cover genius dot com slash box today
28:52
learn more of a genius the ensure
28:54
talk friend that it insurance
28:59
did you hear that that was the sound
29:01
of a number of transactions powered by she
29:03
find the all-in-one commerce platform
29:06
millions of people are using to start
29:08
run and grow their business shopify
29:11
entrepreneurs and small business owners the same
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have relied on for years which
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means that and means half stars instructors and
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all in one go
29:55
to shopify dot com flashed [unk]
29:57
decoder all lower
29:59
hi go
30:08
to shopify dot com watch decoder
30:22
there's two sides of your business the
30:24
creative side and the distributions
30:26
let's talk about the distribution i'm
30:29
very curious how you think the
30:31
platforms are doing and habit dynamics
30:34
of advertising the social platforms are affecting you
30:36
are the big ones facebook snap
30:40
he added that having bad quarters their businesses
30:42
are down i can't see your
30:44
financial results but i look at the big agency
30:46
financial results cause a problem companies
30:49
they seem to be doing great enter very
30:51
optimistic about next quarter her
30:53
yesterday
30:54
during well and we fill bullish on the on
30:57
the future you don't accept it works
30:59
some suffer from to going epic
31:02
if you know how to say this your secret there's
31:04
a lot of issues russians seems
31:06
and to teach me is media committed smith
31:08
issue and that's that when i can for says up and
31:10
replaces control this
31:13
that's , that's of about around everybody's trying to figure
31:15
it out the things escalated
31:17
from our perspective we think
31:19
about it less is kinda for
31:22
all of he isn't it digital
31:24
social inventory and more still using
31:26
those classrooms is to create of
31:28
opportunities enough because this was
31:31
interesting since you can do on
31:33
the a class marx or integral
31:35
to gaining a hot and consciously
31:37
to making an awful spots to we think
31:39
of them is kind of like advertising
31:42
revenue business and it's and
31:44
more about to print of kansas in
31:46
a better cafe things it's a bit of a misnomer
31:49
as long , it was like once
31:51
or social strategy and it was like taking
31:53
a tv commercial and on the subsurface
31:55
fox right but now he sips of platform
31:58
is getting more distinctive looking for
32:00
back and i think there are opportunities
32:02
for us but we look at creatively to release
32:05
can i thought i was exploit topic but
32:07
you know take advantage of
32:09
i mean teresa dollars and i want to ask
32:11
lot about the created and that and differences in how you plan
32:14
for the perform spread com is a weird place
32:16
hunter officers echelon that
32:19
it's a the first ago usually when things
32:21
go south the platform companies
32:23
have sell the inventory we're having
32:25
bad quarters publicly
32:28
traded ad agencies that i can look at
32:30
to have a good quarters and they're optimistic about
32:32
next where there's a weird dynamic him as
32:34
i don't quite understand where do you
32:36
sit in are you having a good quarter and you're optimistic
32:39
are you saying well things are going weird
32:41
the quarter an optimistic and that's how around
32:43
it anything just to be you know it's a super
32:46
quarter of a i don't want to just
32:48
expensive and oracle of any kind of but i
32:50
think the models changed models changed because
32:52
i think even the notion that the minute
32:55
you have a hint of recession you cannot spending it's
32:58
a little different because just a way
33:00
that media works and the always on nature
33:02
of brands i don't think you can look
33:04
at the same way you can't just be like ah nevermind
33:07
of smell not show up and public anymore
33:10
and he knows i suggest
33:13
you may not five books this year for example
33:15
you know but like maybe but like
33:17
you so that's your everyday
33:19
you know any have to have something have say enough to have
33:22
content to be and the season
33:24
so i just season very different
33:26
scene i think that the always of nature of
33:28
brilliance always kind of the man's death we stay
33:31
salient there was stay sort of
33:33
engage in conversations
33:35
even in recessionary to pick pick
33:37
the philosophy of how brands show
33:39
up and philosophy difficult economic times
33:42
show think my teeth
33:44
they do you think that's why the agencies are doing
33:46
okay and are optimistic and platforms
33:48
are not doing okay because they'd still need you
33:50
to stay in a conversation but maybe you're spending
33:53
wacky money with the platforms himself
33:55
i'm sad to think about that more but
33:57
i think it's certainly is a worthwhile hypothesis
33:59
for your
34:01
the demand for concepts as high as ever do
34:03
you necessarily need to spend the
34:06
see that everyone maybe not an
34:08
epic i know efforts to high so pitiful really
34:11
looking at the media next morning everything
34:14
and and seeing a little bit more emphasize front
34:17
of it does can flick it spent it's kind of like our
34:19
maybe off put it on hop on that
34:21
number you know same as what deployment
34:23
of roulette table little bit differently in
34:26
what's the matter to misery and odyssey that
34:28
you don't you pitcher values and here's why hadn't read
34:30
or listen to radio they are you're saying we can
34:32
increase your sales is that the
34:35
key number at the end of the day the bottom line
34:37
sales come up for clients
34:39
in our world we'd ya it as
34:41
much as anything interest rate so
34:44
brand health and another suspicious
34:46
and are
34:48
atheists to stop that
34:51
is your brand and how will that shop in is your
34:53
friend resonating with the
34:55
audience if you'd she tried to feel like a lot my bread
34:57
anymore relatively young people with jersey
35:00
then it's like okay that's the task that comes
35:02
before needing to you know
35:04
similar which is right is it
35:06
differs from okay what's your brand about
35:09
why will people talk about that removing
35:11
of emotional relationship threatening
35:13
authentically more open to be a threat
35:16
is , you just restrict
35:19
the fact the really is institutes
35:21
just as
35:22
it how it you benefit from
35:24
the short term but then once you can just
35:26
cut the , thing i can see the same
35:28
route and sikorski a master branch as
35:31
wanted to our metric
35:33
is actually for brand related we're
35:35
talking about branch off with a brain to discuss
35:37
this of operate mean it's a lot to
35:39
see the pay for that we work with would see their
35:42
brains show up and most lafrance and was
35:44
you know and then it's almost always
35:46
then case that a sales generally
35:50
one of my favorite sales tweets is
35:52
when people like the brands are added again they
35:55
just means brands are while being
35:57
on twitter usually a lot
35:59
of what you're describing
35:59
the is
36:01
brands
36:01
going to be more national they're going to be worse than take but
36:04
in fact there's a gigantic global company
36:06
but manufacturing that authenticity do
36:09
you think that's a weird dynamic that
36:11
brands are acting while people
36:13
so much knew i could not get too crazy
36:15
bespoke like your i friends around and i
36:17
could say that we're talking to see that
36:19
produces unit of unit of that quickly the
36:22
just is kind of everything when i say for
36:24
you should show up more like people i
36:27
do not love it when brains are mimicking
36:29
behavior of others what
36:32
i do love is when a brand has brand clear
36:34
sense for what it believes the
36:37
know have a shot accordingly so
36:39
life i don't me like the intercept
36:42
pro tweets you
36:44
, from clients that like that
36:46
is cringe all over what i do
36:48
mean is knowing that if
36:50
climate change huge pillar of your company
36:53
figuring out how to use social media to
36:55
like actually advocate for that those
36:57
positions into to garner support
36:59
to pray conversation so i think
37:01
it's i think more like people in the sense of
37:04
having passions and individual
37:06
personalities that can come through
37:08
not mimicking what what what's
37:10
going on you know whatever
37:13
personal twelve you that you want to pay
37:15
there imagine jersey this
37:17
isn't a my sheep i target just have to ask us let's
37:19
go you ran the new york office
37:22
during what i would called the
37:24
millennium wars on a global
37:26
sea air and ever and as much nz are you finally
37:29
there were just like do in the shit again because
37:33
we live we all live through that millennia wars
37:36
there
37:37
the
37:39
don't feel like that isn't
37:42
, issue i got got advertising
37:44
so who because it's such
37:46
as and of the movements industry
37:49
like if it's not like it's always that
37:51
he didn't realize that feel like i'm home i'm sort of
37:53
like cultural storm you know
37:55
cultural storm it is i'm a gin actually i
37:57
didn't i did not get the settlement in the
37:59
media
37:59
advertising industry is there like you're a slacker
38:02
like please had a job and then
38:04
like then money i'll shut up and i was like we have to think about
38:06
the now it's like we have to think about genji
38:08
like that feels new to me in some way
38:11
no no no no a real challenge that because
38:13
i feel like as long as i've been in this business
38:15
like we're always getting a priest it's like we gotta win
38:17
with the activity
38:20
of the to get like a that's always the
38:22
free you know but i will say
38:24
that it does feel like
38:26
the collective conversation
38:29
origins he is bigger it
38:31
doesn't feel like it's just a brief anymore it feels
38:33
like it's a world there's
38:36
huge dependency the sea is a huge
38:38
cultural shift and had some impact
38:40
that are happening right now because
38:42
it's the of what's being led by the generation and
38:45
so it's weird experience in the
38:47
workplace with it's
38:50
the work in the media interviews
38:52
it is it's like it as a as a as a much
38:54
larger and
38:56
you just like okay well the money as or old now
38:58
when it was quite a spread that's
39:00
like that's what seems not to me as i
39:02
will they date like they're spending their money
39:04
they got their brands they're good
39:07
the the next if group i
39:10
would see the cheesy gets outsize
39:13
share of the conversation in our
39:15
in our meetings etc daddy's
39:18
to say this but it's like you're always trying to make
39:20
work at you can whispering
39:22
somebody the neck if you overheard
39:25
a million years so
39:27
i think the same that we try to do is tap
39:29
while where where whatever we're doing specific
39:32
resnick deeply most clearly with
39:34
the honest if to the kids
39:35
that should feel like it's got broad residents seat
39:42
at like
39:43
it ever do to can have a perspective on
39:45
quick were never turn it to push it away
39:48
in entire and yeah and yeah xanax i died
39:51
i met a singularly pushed away sir
39:53
alan famously where it's really resistance advertising
39:55
i is not a don't be shy
39:57
shit
39:58
the time a young people oh we're time on social
40:01
platforms we have to talk
40:03
with your every social platform
40:06
every company or media company is
40:08
like tic toc is a huge her instagram
40:10
, blowing itself up to more like tic toc
40:13
you tube has sorts which are
40:15
tix sucks and you tube how
40:17
much of your time or you strategically
40:19
spending on tic toc
40:21
the rise of tic toc is wild you know and
40:24
it's been a short amount of time to have to cause
40:26
harm us and the does is really crazy i think that
40:28
the thing is interesting about to talk is
40:31
that it's no longer
40:35
if you're she really distinctive audible
40:37
the english are attached to it i think he thinks that's interesting
40:40
about it right now was it like people are starting
40:42
to use it for all sorts of differ functionality
40:44
right it's not just like clearly not just
40:46
answer yes it's a how to for life
40:48
for many ways and it's a
40:51
really great platform for
40:53
ago as we will know that businesses
40:55
kind of a thrives in video
40:57
and can communicate so much their video it's a crippling
40:59
for she would take would take undoubtedly
41:02
a big part of our conversations and
41:05
require my
41:09
god exists what's different is that now you'll go with
41:12
mr castro she was my is to strategy
41:14
smile and instead
41:16
of just like mr social strategy generally so
41:19
that less that less at
41:20
are you second a lot of meetings really kendall
41:22
from successions like i need some banger tic
41:24
tacs that's
41:27
like i'm not to be how different factors like
41:29
spirit sounds like that's occupying
41:31
more of your time and he would think yes
41:33
yes it comes up of it as a little
41:35
bit of the year bit want to viral video effect
41:38
from ten years ago you know this with
41:40
limp another enough is what's what
41:42
what we do it it's doc the kids may or may not
41:44
be there
41:45
and i were brands want to spend
41:47
right so they come to you and i like we
41:50
needed tix out strategies got your playbook
41:52
of movies of movies creatives like make the stuff
41:55
and then you got any you're running it on tic
41:57
toc you're paying to talk for promotion
42:00
might never get paid to talk strategy the
42:02
thing node aussie organic is
42:04
it more like we're going to make fun vertical videos
42:07
and put him on all the plants
42:08
they're not a ladder that the phone vertical
42:11
video
42:12
jesus is essentially a desperate
42:14
i get a fit smells like reputation
42:18
as you can actually can feel like an adequate from
42:20
to get some somebody says you
42:23
, to cater for the view from the best at the or you
42:25
can do is just feel like it's
42:27
not like the tv and that you see
42:29
snow thousand or it's not like the instagram
42:32
post that you man is is
42:35
sensitive to understanding
42:37
how platforms work if you can demonstrate
42:40
a basic understanding of the differences
42:42
between the platforms and how they can have their consumed
42:45
era it era i
42:47
think it's yes are quite spinning with started
42:50
talk about this and more to come up with something
42:52
at the moment you know and and videos with
42:54
features for this that sitting in a minute and
42:56
from our perspective for true to think
42:58
about were from
43:05
and and repeat and for the
43:07
cigarettes to get estimate we
43:10
huge prize in printing the counted
43:12
the people want to consume and actually seek
43:14
out and then chef so we folks more
43:16
dirt or but yes efficiently
43:18
as updated essence happy with
43:20
i think it's a bag and i think about who are
43:22
the people in this world the can affect the platforms
43:25
and how they behave that's very
43:27
few people it's like bag kim kardashians
43:30
then you like your the money
43:32
through you don't censor money for advertising
43:34
on these platforms that is the bulk of their revenue
43:37
we have seen it with a you tube
43:39
weird stuff happens on you tube there's an apocalypse
43:42
on the advertisers leave youtube
43:44
changes changes six months later everyone
43:46
agrees that everything's fine maybe nothing has changed
43:48
but that there's a dynamic there were
43:51
you control a bunch of money the
43:53
can actually move the platforms in various
43:55
directions do you feel
43:57
that that you have that influence
43:59
for them do you feel that they're listening
44:02
to your concerns your clients concerns
44:04
it is funny if it isn't as you're saying can
44:06
fraud south feeling i have a mistake
44:09
i mean we've met with
44:11
you know sizable investments
44:13
you know the pacific it's a by the way it's
44:15
like if we don't have a level of control
44:18
where we get to dictate that interchanges and
44:20
algorithms and of us are
44:22
these are you think that's right but the others another model
44:25
much older yeah where you are buying inventory
44:27
from magazines and tv and radio
44:30
and famously advertisers did have did have of
44:32
control over what those media
44:34
outlets like for better or worse
44:36
like united states did not
44:39
appear to be spiraling into democratic
44:41
chaos in that media environment
44:43
and in this when they do because no one seems have any
44:45
country
44:46
you're right there was probably more
44:48
control from a spin perspective
44:50
of at the troops which you got from a spin perspective
44:53
it's traditional media us
44:55
by i don't know that when
44:58
we talk about control and governance
45:01
and and regulation and social be dismissed i don't
45:03
know that it's because with my to
45:07
be taking back control you don't be so
45:09
i guess i don't think the answer should be that spends
45:12
pretty quick to more control
45:14
yeah i agree of in a massive
45:16
wrestling and spanish for sale may have a career because
45:18
there's no gatekeepers on the internet but yes
45:20
code strikes me that they are very
45:23
few strong influences
45:25
on platform behavior yeah and the money
45:27
it tends to be the strongest influence of all day
45:29
after day i'm like as you represent your clients
45:31
to go and say you to recommendations
45:34
art of hand and like the money is
45:36
that coming to you and unless you get another country
45:40
no at get this is my yard unique
45:48
the earth
45:50
it ruin it by creating something it
45:53
will give a shit about so
45:55
making would be do think you can spend
45:57
your way into
45:58
a huge oh shit
45:59
it
46:03
the platform as aswell most
46:05
distinctly with that is actually still tic toc right
46:08
the other because i companies according
46:11
i'd say it's they've united states based executives
46:13
we know who they are adam
46:15
has been on the show i feel
46:17
comfortable making fun of his video that we've almost
46:20
everyone or instagram side and said
46:22
sorry for a change at like they'll
46:24
come back on the show will talk about it we can put
46:26
our tiny media pressure on him kim
46:29
kardashian can put pressure on him to talk
46:31
is a flag box writers but
46:33
one executive anyone really knows
46:35
vanessa promise you're
46:38
more to bite dance right
46:40
answers even darker boxes and
46:42
tasaday rights how do you think
46:44
about the relationship do you think okay to talk is growing
46:46
is where the young people are sending money there but
46:48
there's actually a geopolitical tension
46:51
with allowing a very opaque chinese company
46:54
dismissed access to americans
46:57
collective consciousness
46:59
i've ever listened to everything
47:01
you see on for me constitutes it's
47:03
it's it's just a difficult conversation because
47:06
in , business world
47:08
really where
47:10
, are are idea
47:13
to cut his were off the block and you've
47:15
taken his knees in terms of
47:17
the future us where we go from a regulation
47:20
perspectives and can and beans
47:22
for privacy and information as
47:25
express that we just continue to watch and
47:27
i guess the only thing i guess as a some us if we
47:29
have just ask me from a business perspective a
47:32
little harder right now to make you
47:34
moved her
47:35
americans question
47:37
he's
47:39
gonna take anything for davis we've got
47:41
more you
47:45
thirty , california in our biggest band
47:47
you upon able to how plan worked
47:50
for next and youths in a made man of for
47:53
an hour for reevaluating for risk and media
47:56
almost on almost weekly basis that's
47:58
basis huge shift to as in
48:00
one species of the rise and
48:02
fall and fall platforms events geopolitical
48:05
regulatory issues that are all catholics into
48:07
your clients worry about the geopolitical
48:10
issues geopolitical tick tock
48:11
that's where you hear like a loner into dog
48:13
bites and are we represent
48:15
an iconic american brand and maybe
48:17
we shouldn't associate ourselves with this congress
48:20
advocates
48:23
actually service in the back when it may be
48:25
but it's not something that we we we sit and talk
48:27
to clients about a lot but now because
48:30
there's a , researchers
48:32
assessed site address
48:37
we need to take a break the when
48:39
you come back when asked me about something called
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50:33
and seamlessly and one
50:37
of the that instagram posts instagram a confined space for
50:39
page with their magic wand
50:41
sizing feature hearing from hundred design
50:47
then my time putting marketing cousins together
50:49
and more time putting unsecured
50:53
the brands like have an idea
50:55
these hands were your
50:57
breath away do
51:03
you get your free and
51:06
i did not nine
51:16
one of things i think about a lot when it comes to platforms
51:18
access organic reach is
51:21
just democracy have access right
51:23
you can start a new brand you
51:25
make toothbrushes you can make a
51:27
banger tic toc maybe you're going to get a bunch of
51:29
toothbrush customers and you're going to you're off to the
51:31
races why didn't the kinda just made
51:33
like made amazing ford raptor
51:36
spot like a raptor jumps over
51:38
the desert like great commercial other
51:40
those companies are not worried about hey
51:43
we gotta find more customers make them aware
51:45
of us like ford is ford the
51:47
smaller companies after just like start
51:49
with some sales do you think
51:52
there's a point at which those companies
51:54
grow up and they say actually we never need
51:56
an ad agency we're just going to be good at tech talk
51:58
you the recent never been like
52:01
sure it's was probably not because
52:04
often times when a company starts to
52:06
primary battle is for awareness
52:08
because he assisted phonebook difference
52:10
that if you can just let people know that you exist
52:13
your gift either me as if if if
52:15
you have i got a thin and writer my device
52:18
on a detective tickets example but i
52:20
think of that three second apps you
52:22
know it's like i skipped healthy like a free sick max
52:24
it out i'm a , but the success
52:28
of a nice as the products growth
52:31
the category skirts mature that inevitably
52:34
beans the , new
52:36
interests and which be
52:38
specifics be prefer to the found
52:40
a sweet sort of get super for oxygen out as much
52:42
as a president i mean more stuff
52:45
and you're going to need to figure out how to
52:47
have an honorable position for your
52:49
brain respect
52:52
to the category is even if they
52:54
need to go talk about why that brains
52:56
difference in y de france relevance and
52:58
a lot more spaces with a lot more nuanced
53:01
it's a fulltime job is not dissimilar
53:03
to life
53:04
when you can we got like minded
53:06
in your own it's
53:08
in our plans
53:11
to it's it's a service becomes more
53:13
applicable in use his computer
53:16
executives he comes with a petition with this
53:18
is this maturity and forty seconds this
53:20
app
53:22
i don't see companies be like
53:24
oh and and ten years when i'm good
53:27
company acts and didn't do much
53:29
effects and
53:30
i feel hypersonic
53:32
companies that are feeling that way right now
53:34
on a limited scale past it but the thing
53:37
that really sucks and all that is what really enables
53:39
that is targeted ads
53:41
man you're so company at least
53:43
until recently you could buy facebook ads
53:45
target them with extraordinary precision
53:48
he could measure the conversion sales with extraordinary
53:50
precision because all the tracking
53:52
that's happening apple famously block
53:55
that on i was i was accustomed
53:57
ten billion dollars which is
53:59
just an amazing zoc from one settings
54:01
change on one platform
54:03
the argument is that really hurts and as a circus
54:05
right there had spend gets more
54:07
opaque it's harder to target it
54:09
was sales are firing more money into things are
54:12
lowered i you conversions do you feel
54:14
that to at your level hey we can't
54:16
measure things as well as we were before
54:19
sir finds her room where and see
54:21
okay first of all their
54:23
marketing with an acquisition at
54:25
a small business records very different him or
54:27
to have reached such thing as aren't you know that rights
54:30
like and small businessman who that
54:32
turkey now because it's it's it's not
54:34
just like and and it's like is a single
54:37
to right it's like a dispute is direct conversion
54:39
oftentimes my here but cookie
54:41
populates my to the casinos and the game seven
54:44
we go to larger corporations
54:46
it's less about measurement in terms
54:49
of like advertising fucking the speak to
54:51
build have to trust that's convincing
54:53
trickier you know home because you
54:55
believe the follow people in the increase of
54:58
an ongoing conversation
55:00
the good for us the purely for one can be
55:02
perspective doesn't really our
55:05
take right or game is cooperating
55:08
level where you're having have ideas archer
55:17
idea that going to draft is this at all
55:19
asks asks the canopy guess we're
55:22
sounds as you very directly how about summit
55:24
meeting soon ceo one can the biggest
55:26
coolest ad agencies in the games have you
55:28
ever walked into a meeting and sat down and
55:31
had someone give you a presentation of the word cookie pafilis
55:35
the out now
55:36
the
55:37
there's an award other than cookie pasta dishes
55:39
has no , but kitty
55:42
vakalis comes up because it's a great great
55:45
said something i'm just imagining the meeting
55:47
was like could he possibly strategy
55:50
and strategy very seriously and if that years you've
55:52
got that the fate of interest of the sucks
55:54
for affect his office service does it come
55:56
up as off to dismiss
55:59
the that
55:59
the whole turmoil that's happening between apple
56:02
and google and facebook in the ad
56:04
tech world
56:05
as a filter last year and it's resting somewhere
56:07
else in the company i , it's at
56:09
rest right now in the world bad check out
56:12
and it's a huge secrecy submit it's
56:14
less and world of branded coffee
56:16
because it's more of a of performance marketing
56:19
sort of dynamic and an
56:21
immediate concern initially itself
56:24
as different sides to build
56:25
what kind of data do you look at in your
56:28
role where you say these campaigns are effective
56:31
creatives are effective what are you looking at that
56:33
helps you make us decisions
56:34
you're obviously cobbled together the
56:37
queer as indicators of
56:40
genuine engagements so
56:42
he can't really look at any message on it's own
56:44
you get some cookies kids look at likes
56:47
it a capital if all of it together
56:49
because you receive the
56:52
world if they seem and it's were splitting
56:55
two things that you've created on
56:57
path from worcester clients see look at twitter
56:59
trending topics you look at aggro diffuse
57:01
you do look at like be pretty slick it altogether
57:03
as you're trying to get a sense for have
57:08
, exposure than your to look
57:10
at sentiment was it was positive it a
57:12
negative way there are instances where
57:14
necklace its meter that a bath
57:17
is a long as you have positive
57:19
since fit with the right audience right and
57:21
nike's examples at this point it is that really
57:23
well as i said exit to sanctioning looking
57:26
, general sense of awareness general
57:28
sense of in case with some sentiments in
57:31
an overall you're constantly fifty
57:33
impact the collective body
57:36
of what you're doing has an abrupt
57:39
decay , reduce
57:42
risk the considered
57:45
to be seems to can look
57:47
at happy to take happy picture frames and what
57:50
he wants some actually the world oppressing
57:52
as comes less amorphous world soft
57:54
because they're real time mattress these plans to
57:57
travel to
57:58
the you feel like your idea what metrics that are important
58:01
are the same as your clients are you educating
58:03
the clients on a stop counting retweets
58:06
look at this more important metric instead
58:09
the idea of measurements is one of the
58:11
bigger keep the sixty this before have i
58:13
consider you can look excise before
58:16
or whether you're going to whether or not it was a really
58:18
simple mechanical like nielsen really can
58:20
of tv him and i can speak to the media
58:24
now there's lots of data and
58:26
last me last measurement the activities
58:28
with useful was ,
58:30
tickets and so we have a lot of humor
58:33
section of of what are the the
58:35
mystery it is with news of
58:37
three interest in the to feed the
58:39
zippers are against her to success
58:42
to question we ask question
58:44
it is
58:47
it's my mom and my dad see a thing
58:49
you talk about as at that about move more
58:52
says if we see people talking
58:54
about the breed more often with those are
58:56
all things that are valid and you just
58:58
have to get really fun of a clear
59:01
and hopefully ideally and dream it what
59:03
that looks like and therefore you have a greater
59:06
success
59:07
if reaching your goal
59:09
we're coming up on time usually
59:11
end of his in areas like the alton sophocles
59:13
what's next for one imagine out here threat
59:16
i know a lot of people mad world are
59:18
producer creighton used to be an advertising producer
59:21
and all of them tell me that everybody
59:23
who's ever worked in advertising has one
59:25
horror story of a suit the just went completely
59:28
sideways and that's what you all talk about bar
59:30
you have a long career in advertising i want
59:32
to know your best
59:33
shoot that went disastrously
59:35
that are you a bear to i'm not like
59:37
really hurts at that that
59:39
is is suited exciting suddenly since
59:42
i quit his job either have one advertising
59:44
disaster everybody i know has one i
59:47
have one i don't even work in advertising oil what's your
59:49
as i got a you got to somebody or show i quickly
59:51
it's a long story this is like to see him i was ago i
59:53
can't be blamed for this let's see i'm
59:56
we had a series sponsored by a company
59:58
i was at the at job mulvaney show
1:00:01
in new york city there was the radio city scherzer
1:00:03
that the special and i get a call middle
1:00:05
shelf from some is freaking out that
1:00:08
i know well or bug was why he said read
1:00:11
and average i truly i don't
1:00:13
care and i'd turn up and was tested
1:00:15
young lady show and i found out later that everyone
1:00:17
had worked at all my the figure out
1:00:19
the the video was not such
1:00:22
that a red bug would have are so as white
1:00:24
lucas is the dumbest thing i've ever never
1:00:26
, a scramble night six adept
1:00:31
at risk as at as as question because
1:00:33
every issue i'm being honest
1:00:35
in some ways to disaster it's is
1:00:38
either a socialist never you
1:00:41
do before you like talk about like
1:00:43
that was real serious this about the
1:00:45
metrics that when and we three and affects all it's
1:00:47
very analytical then you find yourself
1:00:50
on a set would like a grizzly bear guys
1:00:53
, like was like you know
1:00:56
it's just not even set up to go smoothly
1:00:59
we have go smoothly where the cryptographic
1:01:01
no joke that was forty countries where
1:01:03
it was a live freely bear and as
1:01:06
a very few of them who are kind of
1:01:08
actors and and
1:01:10
this say the grocery business was kind of like
1:01:12
a lethargic as one would be a
1:01:17
when an account suggested that we we give it for
1:01:19
the any kind of like
1:01:21
the tinted his
1:01:24
trailer , are presented with
1:01:26
nice nice we were we
1:01:29
halloween she's winnie the pooh assistance no
1:01:32
way this specific explicit
1:01:35
monstrous for a sleeper were tennis
1:01:37
for a and
1:01:39
so we had to have like this really delicate
1:01:41
conversation that was like hum
1:01:43
, say that this is not not
1:01:46
, a fan and
1:01:48
this is gonna refuse the sunset
1:01:50
strip the ideas that the feel like
1:01:52
us to hate us you know of course
1:01:54
of course on the sofa
1:01:57
and out so yeah that that
1:01:59
was that great
1:01:59
even i
1:02:02
, it snores these
1:02:05
passages what's next for widening kennedy
1:02:08
we to spend at a comma
1:02:10
time thinking about what a
1:02:12
out of different ways the creativity can manifest
1:02:14
itself differently in fact he is alex i think that
1:02:16
the campus has gotten broader is how do you
1:02:19
do interesting stuff feels
1:02:21
like it's activities redefining the way the
1:02:23
france europe it's is was interested people
1:02:26
are dominating social media me
1:02:29
too active feel more like people need to
1:02:31
give take for risk to know what to do
1:02:33
things that feel more genuinely
1:02:35
interesting and sick more the ages of
1:02:37
would it needs to be a corporation so like we
1:02:39
spend a lot of time talking about how branch
1:02:42
of and an entirely different way about
1:02:44
how big or small company isn't as
1:02:46
it's of the biggest excited about so just sticking
1:02:48
our say a thing of and taking
1:02:51
big ideas and creativity but not the
1:02:53
world and just using the campuses that we have
1:02:55
to do that as
1:02:57
, money on thank you so much for coming under two hundred
1:02:59
they use arsonist or the clients fantasies about
1:03:01
this great houses really
1:03:06
the patience of your arthur for teens and
1:03:08
sa say thank you for listening to decode our hope you
1:03:10
enjoy this is always at love to hear
1:03:12
we think of the show email us at decoder
1:03:14
a diverse or com can hit me up directly
1:03:16
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1:03:21
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1:03:27
mean at the show i will almost certainly retreat
1:03:30
retreat a production of urged in part of the box in your
1:03:32
pocket network says episode was produced by
1:03:34
creighton dismounted jackie mcdermott it was edited
1:03:37
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1:03:42
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is eleanor dot for seen as
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