Michael and Susan discuss the clear winners in 2023, including but not limited to: Great dealership managers, appointment-driven teams, successful leadership trends, Covid-attitude killing your dealership, eliminating back-and-forth pencils, and empowering your salespeople, faster manager T.O.s, empathy & compassion with shoppers needs, CallDrip for winning phone accountability, and a little Barbieheimer & Elon Musk sprinkled in there.