A preview of the opening keynote speaker at Online Retailer Conference & Expo this July where Jason will explore how the growth of online retail relies on creating a meaningful customer experience; but to generate conversion both the employee and the customer need to play a key role in the success.  

https://drive.google.com/file/d/1Kdzh-f4dVVUUBJklTWdByPL1fqi9dvcH/view?usp=sharing

Show Notes

• Organisations thrive or die on the culture they create
• Introducing new technology solutions - will it help me deliver on my promise to my customer?
• Old guard vs new guard retail businesses in delivering a premium customer experience 
• Challenges physical brands face with getting the customer back in-store
• A sneak peek into the Volkswagen customer experience
• The relationship between the employee and the customer 
• The power of doing the 1% everyday

Links:

It’s All About CEX 

Atomic Habits James Clear

Register for Online Retailer Conference & Expo, 21-22 July 2021

MouthMedia

NORA

See omnystudio.com/listener for privacy information.