While the Covid-19 pandemic has had a devastating impact on many sectors, it has no doubt been a boon for e-commerce and digital payments.

With consumers staying home, sales on e-commerce platforms have skyrocketed. And even when consumers head out, more are opting for contactless forms of payment, instead of handling physical cash.

For instance, DBS Bank saw payments made via its DBS PayLah! mobile wallet increase by 40% in October this year, compared to a year ago.

As part of its line-up for this year’s Singapore Fintech Festival, DBS hosted a panel discussion on the future of e-commerce with representatives from DBS Bank, lifestyle app Fave, super app Gojek and WhyQ, a hawker-first digital ecosystem. The panel was moderated by Jolyn Tan from Group Strategic Marketing and Communications at DBS.

Guests:

Anthony Seow, DBS Head of Payments and Platforms
Ng Aik-Phong, Managing Director of Fave Singapore and Malaysia
Lien Choong Luen, General Manager of Gojek Singapore
Varun Saraf, who is co-founder and CEO of WhyQ

For the full transcript, visit go.dbs.com/futuretense-ep5

See omnystudio.com/listener for privacy information.