How to Survive Customer Service
A weekly Business podcast
How to Survive Customer Service
Episodes
Episodes of How to Survive Customer Service
Mark All
In this Podcast I discuss the chapter in my book "Customer Service: How to Survive it", entitled "Control, Cause and Effect: Handling the Difficult Customer".Based on survey data, up to 50% of people working in customer service do not comfort
In this Podcast I introduce my philosophy on customer service, explain how it differs from other approaches and material on the subject, what gaps it fills in existing material and how other efforts to improve customer service will fail without
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