Jo Lynn Clemens, CPCU, ARM, is the CEO and Founder of RiskKarma.io, a strategic risk intelligence solution to reduce claims and improve workplace culture. Jo Lynn has over 20 years of experience in risk, compliance, and litigation, which includes her role as president of JJC Insurance Services, LLC and her past experiences as an auditor for Underwriters at Lloyds of London, director of legislation and research for Arizona CPCU Society, regional chair for Claim Litigation Management Alliance (CLM), 2010 Delegate Ambassador to China for global Society of CPCU and special examiner to the insurance commissioner of Arizona’s Department of Insurance. Jo Lynn has served as a thought leader in artificial intelligence, insurance, compliance, and the future of work. She has also served as an expert panelist and speaker for the CPCU Society, the Claims Litigation Management Association, Arizona State University, and the International Association of Defense Counsel. Live from Risk World 2024 in San Diego, this episode of the In The Know podcast features Chris Hampshire and Jo Lynn for a conversation about the number one topic at this year’s RIMS RISKWORLD conference — the possibilities and future of AI.

Key Takeaways

• Jo Lynn’s unique and varied journey in the insurance industry.

• From the perspective of a mother, Jo Lynn is constantly looking at what the future holds and what society looks like.

• Common litigation topics that can be addressed by AI.

• Jo Lynn is working to create key risk indicators before risk occurs.

• Utilizing AI to scrutinize department policies and practices.

• Diversity quotients can be tracked by AI.

• Does AI have the potential to truly revolutionize the insurance industry?

• Addressing common concerns about AI.

• Increased diversity efforts can help address the talent gap.

• Jo Lynn’s experience as a female leader in the industry.

• The current state of diversity in the insurance industry.

• Technology in the insurance sector is improving and has a great future.

• A five-year look at the future of technology.

• Overcoming the challenges of technology adoption.

• Jo Lynn’s message to those entering the technology facet of the insurance industry.

Quotes

• “In insurance, you’re learning something new every day.”

• “With the perspective of a mother, I’m looking at what the future holds and what society looks like.”

• “AI has the potential to truly revolutionize the insurance industry.”

• “This is just like the industrial revolution. People fear the unknown.”

• “Diverse corporations not only perform better productivity-wise but the profits have been proven.”

• “I see exponential change in the future of technology.”

• “Technology is probably the most needed employment area of our industry.”