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That's protectwithkim.com, protectwithkim.com, protectwithkim.com. Hi, Kim

0:55

Commando here. Well, first up, we

0:58

have your digital life hack. And

1:00

after that, I'm going to play

1:03

a call for my weekend national

1:05

radio show. And this time, Jane

1:07

and Dallas Oregon says her daughter's

1:10

iPhone is acting pretty strange after

1:12

leaving an abusive relationship. This is

1:14

always tough. She's frozen,

1:17

she's locked out of accounts, and even

1:19

some Pegasus spyware. It's pretty big stuff,

1:21

maybe involved. People are losing

1:23

it over a Wi -Fi trick that

1:26

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1:28

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1:30

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1:32

Well, it blew up. One guy said he

1:35

finally got Wi -Fi and a dead zone

1:37

in his house. Another said, this changed my

1:39

life. I'm Kim Command over Total AV,

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1:48

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1:50

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1:52

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1:55

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your day with my free newsletter. up

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expressvpn.com/kim. Enjoy. Jane

4:30

in Dallas, Texas. Hi there, Jane.

4:33

Hey, it's Dallas, Oregon. Okay.

4:36

Let me try again. I only

4:38

saw Dallas. That was my fault, Jane.

4:42

Jane in Dallas, Oregon. Hi there,

4:45

Jane. Where is Dallas, Oregon? Dallas,

4:48

Oregon is just south of

4:50

Salem for 45 minutes from

4:52

the coast, which we just

4:54

love going to. But

4:56

we listen to sign Arizona initially. So

4:59

I have been listening to you since

5:01

forever in a day, way before Ian

5:03

was born too, I think. And

5:07

I so appreciate how your

5:09

knowledge has expanded as technology

5:11

has expanded. I think initially

5:14

you just gave all kinds

5:16

of tips and hints. Now

5:19

you can help me with something

5:22

much more technical and scary like

5:24

my daughter's phone being cloned. Oh

5:27

What's going on? Well,

5:29

she was in a somewhat

5:32

abuse moment somewhat of very

5:34

abusive stalking type of relationship

5:37

with a gentleman who unfortunately

5:39

passed in this May and

5:42

she is trying to rid

5:44

herself of all aspects

5:46

of that relationship. And she really does

5:49

feel like her phone has been cloned

5:51

that he was the responsible party. She's

5:53

got an Apple iPhone 12 mini.

5:57

And the reason I'm calling

6:00

is because this is so

6:02

emotional to her. She gets

6:04

so agitated and everything. So

6:07

I'm trying to... Oh, you know

6:09

what? And you're a mom, okay?

6:12

Yes. Mama Bear is here. Watch

6:14

out. Yeah, so the

6:17

thing she reports that she

6:19

feels are very suspicious is

6:22

it frequently freezes and the

6:24

battery dies down really quickly.

6:28

And she repeatedly gets locked out of

6:30

her email account. She's had to change

6:32

her email account. She

6:35

got subscribed to various YouTube

6:37

stations that she never did.

6:39

She found Pegasus was added

6:41

to her phone. her

6:44

password would get changed without her

6:46

knowledge. And she

6:49

was just up here visiting from

6:51

Tucson last week, and her son

6:53

has an iPhone also. And she

6:55

noticed that the location of her

6:58

phone always showed Tucson, but

7:00

her son's iPhone would show the

7:02

location of where they actually were,

7:04

probably for the cell towers. And

7:08

she didn't that. Now, has

7:10

any of this stopped since the guy

7:12

died months ago? Well,

7:17

to be honest, I didn't really

7:19

ask her that question. She just

7:21

feels like things are still being

7:23

a little still there suspicious. Well,

7:27

and you mentioned Pegasus.

7:29

Wow. That's something. Yeah.

7:33

All right. There's a lot

7:35

going on here. OK.

7:37

Yeah. It's definitely sounds like

7:40

her phone has been cloned. Who

7:42

knows? with him passing who has

7:45

possession to that phone and his

7:47

laptop computers, whatever it may be,

7:50

what he has access to, what he used

7:53

to have access to, that maybe somebody else

7:55

has access to, up to

7:57

including, you know, getting into her

7:59

router and then seeing everything that's

8:02

on her network and controlling it

8:04

from that side. So

8:06

anytime something like this happens, especially in

8:08

a in a, like you

8:10

said, a controlling relationship, domestic violence, whatever

8:12

it may be, is that's

8:15

where you have to truly sever all

8:17

ties, okay? What that

8:19

means is, like you mentioned Pegasus, well,

8:21

you know, there is a tool that

8:23

she can use to detect if Pegasus

8:26

is actually on her phone and it's

8:28

put out by Amnesty International, and

8:30

we can give you a link to

8:32

that, but that's just one little crumb.

8:34

That's all we're talking about, right? So

8:37

what I would recommend, especially because now

8:40

you mentioned you have a grandson, she

8:42

has a son, we want to make

8:44

sure that his safety is paramount. At

8:47

her house, I would recommend that

8:50

she do a complete factory reset

8:52

on anything that's digital, meaning let's

8:54

start at the router because he

8:57

may have enabled remote access into

8:59

the router that would give him

9:02

access to everything on the network.

9:06

And then whatever passwords that she

9:09

has open her browser and then

9:11

she can look at every account

9:13

on her iPhone or on her

9:15

Mac, whatever it may be. And

9:17

then she can see wherever she had accounts

9:20

and then she needs to, I would even

9:22

delete every account that was there rather than

9:24

just changing the password, I would delete it.

9:26

And I know you said she had to

9:29

get email addresses multiple times. Well, this is

9:31

gonna be yet another time. Lock

9:33

down her phone, also put a security

9:36

pin on her phone that requires a

9:38

four digit from her directly, not through

9:40

text message or through an authenticator app

9:43

that will be on her phone so

9:45

that this way she knows her phone

9:47

is completely locked down. I mean, there's

9:49

a lot of steps here, a lot

9:52

of steps. And

9:55

doing factory resets on

9:57

anything that she can

9:59

do. and

10:03

replace the SIM card in her

10:05

phone, I would probably get

10:07

a new, I would probably, you know what I

10:09

would do? I would reset the router, I would

10:11

get rid of every account that I had, get

10:14

a new phone number, and just start

10:16

with a whole clean slate. That's what

10:18

I would do. Oh, okay.

10:22

And then I would do it with the kid too. Okay.

10:26

I'd say this is just the way that it is.

10:28

Sorry, I know you like your, your

10:31

Snapchat avatar handle, whatever it may

10:33

be, and Instagram, but our

10:35

safety is paramount because you don't know

10:37

where that phone is or who has

10:39

access to it. But the fact that

10:41

she's in Oregon and it still says

10:43

she's in Tucson, there's some

10:45

monkey business going on. If

10:47

you want me to talk, I'm happy to talk

10:49

to your daughter too, by the way. I know

10:52

you said she gets upset and agitated, but if

10:54

at any point along the way where you're like,

10:56

why don't you talk to Kim? Jane, I'm here

10:58

for you. Okay, I appreciate that. Okay,

11:01

so start there and if there's

11:03

anything that you want to talk

11:05

about further, you want me to

11:07

talk about with her, we also

11:09

have some tips on the website.

11:11

Just search for the word divorce

11:13

or you can also search for

11:15

domestic violence because we've got a

11:17

lot of resources there to help

11:19

kind of break those tech connections

11:21

because they're far and deep and

11:23

especially when somebody's safety is concerned,

11:25

we want to make sure that

11:27

everything is taken care of. Once

11:30

again, Jane, just want to reiterate, I'm here for

11:32

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