On this episode of Management Development Unlocked, Eric sits down with Ashley Virtue from the National Conflict Resolution Center. Ashley travels around the country, teaching people how to resolve conflicts and disagreements in a healthy manner. While their conversation is focused on conflict at work, Ashley and Eric also explore what’s driving the increased conflict in our culture, some tools you can use to handle it, and what Ashley points to as the catalyst.

Ashley shares some strategies workplace leaders can use to help their teams communicate effectively. She also reveals NCRC’s three steps for responding respectfully when you hear something you disagree with: 1) demonstrating understanding, 2) acknowledging the impact it has on the other person, and 3) identifying what the underlying needs are. Ashley emphasizes that simply feeling heard is critical to feeling fairly treated and moving forward. 

In this episode, you’ll hear:

1. Ashley Virtue’s role with the National Conflict Resolution Center and what her organization does.
2. The diversity of her work and why there are so many commonalities across industries.
3. Increased conflict in the culture and workplace and the new tools you can utilize to deal with it.
4. What Ashley points to as the catalyst behind the increased divisiveness.
5. Some strategies workplace leaders can use to help their teams communicate effectively.
6. The three components of responding respectfully when you hear something you disagree with.
7. Why Ashley finds her work to be a form of self-care and how it encourages her.
8. Training and workshops NCRC offers in addition to mediation and conflict resolution.
9. Eric’s perception of new managers’ soft skills in leadership roles.

Connect with Ashley Virtue:

LinkedIn

National Conflict Resolution Center

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