Today’s episode of Management Development Unlocked is part two of the Lead Like a Pro power sessions. Eric outlines why empathy is imperative at work, four things empathy improves, and its three components. He shares three action items to increase your empathy, improve your listening skills, and the two questions you can ask someone at work to change the depth of your conversations. Empathy is no longer an unimportant skill in the workplace. Instead, it is a key to building better relationships throughout your career.

In this episode, you’ll hear:

1. Why empathy is an imperative skill at work.
2. Four things empathy improves: innovation, engagement, retention, and inclusivity
3. What empathy is and the three components of empathy.
4. Three things you can do to increase your empathy.
5. The three levels of listening and how they can improve your empathy skills.
6. The two questions you can ask someone at work to change the depth of conversations.
7. The skills you should have at the end of the Lead Like a Pro course.

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