Customer service and customer engagement have to be at the top of any business's list after what the world has gone through lately.
Unfortunately, there seems to be a trend of "burn and churn", meaning, many businesses don't really care about putting in any extra effort as they think there will be another customer to replace the last one.
In this podcast, Justin will highlight 4 unfortunate trends with customer experience. You have to make sure you aren't doing any of these.