Being proactive with communication is important, especially when merchants, suppliers, shippers, and customers are all facing unexpected challenges. In today’s episode, you’ll hear from Mark Fontanetta of Bakblad, Sarah Ribner of PiperWai, and Matt DeCapio of Boie. Listen in to what they have to say about delays, changes in Amazon practices, and the importance of communicating with customers.

Topics Discussed in Today’s Episode:

• How Sarah’s company pivoted quickly into hand gels
• Matt’s company and his role
• Mark’s company and his role
• Sarah’s company and her role
• Changes Mark has seen on air freight in China
• Whether Mark typically uses air shipping
• Where Matt’s company typically manufacturers
• Whether Matt has seen delays
• Whether Sarah has seen buying behavior changes
• Whether Amazon’s changes caused changes in Sarah’s company
• The effects of Prime being taken away
• The channels that Matt’s company primarily sells in
• Communication about shipping
• Realistic percentages of sales returned
• Whether premium hand sanitizers will remain popular
• Whether Mark’s company is looking at domestic manufacturing
• How Matt’s company has changed their marketing messaging
• Brands Matt has seen stand out during the pandemic
• What keeps Sarah up at night
• How ShipBob integrates with a platform
• Freight forwarders
• Types of content that brands are using
• Saving money on shipping heavy items
• When to start using ShipBob
• Number one piece of advice for owners and operators

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