Neil Lenane walks us through a remarkable 37-year career, from managing claims to shaping HR strategy at Progressive Insurance. In his journey, he emphasizes influence, adaptability, and empathy as essential skills for creating a unified employee experience. Neil’s insights into offboarding, technology in HR, and career resilience redefine what it means to build intentional employee and customer experiences.In this episode, we look at career paths, talent acquisition, HR challenges, Progressive Insurance, employee experience, growth mindset, claims management, talent management, offboarding, recruitment, customer experience, technology in HR, and the art of influence and adaptability in HR.Key Takeaways:

Neil's career showcases a 37-year journey from claims to HR at Progressive.

Influence and credibility are core skills for success in HR.

Employee experience is integrated with customer care principles at Progressive.

A growth mindset and adaptability are emphasized in career development.

Offboarding with respect is crucial for a strong company culture.

Technology in HR can be transformative but must be balanced with empathy.

Chapters00:00 Introduction to Neil Lenane's Career Journey02:08 From College to Claims: The Unexpected Path10:11 Growth and Learning in Claims Management12:47 Transitioning to Progressive: Embracing Growth Mindset16:10 Finding Purpose: The Shift to HR18:15 Navigating the HR Journey at Progressive20:39 Navigating Career Paths in HR22:32 Building Employee Experience from the Ground Up24:50 The Pillars of Employee Experience26:07 Integrating Customer Experience into Employee Experience28:02 The Importance of Offboarding30:03 Transitioning to Talent Management32:19 Challenges in Talent Management34:50 Unexpected Realities of Recruiting37:40 The Role of Technology in Recruitment38:09 Future Aspirations in HR40:58 Advice for the Younger Self

Connect with Neil Lenane here: https://www.linkedin.com/in/neillenane/William Tincup LinkedIn: https://www.linkedin.com/in/tincup/Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/Connect with WRKdefined on your favorite social networkThe Site | Substack | LinkedIn | Instagram | X | Facebook | TikTokShare your brand across the WRKdefined Podcast NetworkLearn more about your ad choices. Visit megaphone.fm/adchoices