Q:What do I say when someone tells me tragic news?

A: There are some things all savvy communicators are skilled in. Responding to tragic news is one of those things. In this communication skills training podcast, you'll learn to use the two-step process when tragedy strikes someone you know. The two steps are as follows:

1-Tell them specifically what you'd like to do to help, and 2-Ask them to please allow you do do it for them as a favor to you.

Then next time someone tells you about some awful event taking place, you'll be ready, and you'll be seen (as well as feel like) a confident, powerful, savvy communicator.