In this episode, Morgan and Sarah move into Stage 3 of the Learning Pathway for Primary Care Teams. The focus here is on — after we have built a team, how do we develop it further and showcase the continuity of care to patients? The hosts discuss how patients may perceive team-based care as a disruption to their healthcare continuity, and they provide ways to think about communicating this positive change to patients. Morgan then breaks down continuity into four types: information, management, relational, and inter-provider. Sarah highlights key resources and shares an anecdote where she realized that her MOA was integral for her continuity of care. Morgan and Sarah emphasize the importance of communication within the clinic, and including patients in conversations that demonstrate HOW you are communicating and connecting as a team in practice.

Special thanks to Amie Hough, a Leader in Health System Improvement for Primary and Community Care with Health Quality BC, and one of the creators of the learning pathway, who we will be hearing from throughout the season.

Links and Resources

For more information on the Team Based Care Learning Pathway check out https://teambasedcarebc.ca/team-based-care-pathway/

What Matters to You

These resources helps us use conversations to understand more about our patients

https://teambasedcarebc.ca/resources/what-matters-to-you/

What matters to Patients with Virtual Care appointments

RN Virtual Virtual Primary Care Practice Guide

https://isu.ubc.ca/registered-nurse-virtual-primary-care-practice-areas/

Relational Continuity Change Package

https://actt.albertadoctors.org/pmh/panel-and-continuity/continuity-posters/

Through the TeamUp network we are working to advance supports for team based primary care.