Takeaways

• #Customersuccess is about helping customers get value from products.
• The perception of customer success is shifting from a cost centre to a revenue generator.
• #AI can enhance customer success by providing predictive insights and automating processes.
• Customer success teams are uniquely positioned to identify upsell and cross-sell opportunities.
• Collaboration between customer success and sales teams is essential for maximising revenue.
• The integration of AI tools can streamline customer success operations.

Summary

Ever wonder how to transform existing customers into your company’s most powerful growth engine? According to Gainsight’s Chief Revenue Officer, Marilee Bear, it starts with one deceptively simple principle: “helping customers get value from your product.” 

This #TechTransformed episode features Christina Stathopoulos, Founder of Dare to Data, in conversation with Marilee about the dynamic role of customer success – a powerful avenue for building deeper customer bonds, boosting retention rates, and ultimately achieving significant revenue gains.

Tune in to learn how to unlock the potential of customer success as a catalyst for cross-selling and upselling opportunities. Explore how to equip your customer success teams with commercial acumen and harness their potential as a secret weapon for business growth.

Whether you're a #CRO looking to optimise revenue or a business leader navigating the AI revolution, this episode offers invaluable insights into the future of customer success.

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