Build Trust by Saying What Others Won’t

Build Trust by Saying What Others Won’t

Released Wednesday, 23rd April 2025
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Build Trust by Saying What Others Won’t

Build Trust by Saying What Others Won’t

Build Trust by Saying What Others Won’t

Build Trust by Saying What Others Won’t

Wednesday, 23rd April 2025
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0:00

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your call

1:01

today, DDM.world

1:04

slash scale. This is John

1:06

Jants. My guest today is

1:08

Marcus Sheridan. He's a renowned

1:10

speaker, author and entrepreneur,

1:12

known for They Ask You Answer. You built

1:14

the world's top pool website, helps

1:17

brands foster trust, and has

1:19

delivered 750 plus keynotes, including

1:21

TEDx, featured in the New York

1:23

Times and Forbes, his methods have driven

1:26

over $1 billion in revenue. We're

1:28

going to talk about his new book

1:30

today, Endless Customers, a proven

1:32

system to build trust drive

1:34

sales and become... the market leader.

1:36

It is out everywhere you buy fine

1:38

books today and even where you buy

1:41

really crappy books. It's probably there too,

1:43

right? Marcus, welcome to the show. Dance

1:45

is so good to be with a

1:47

friend. And your audience is my people, so

1:49

this is going to be a good time,

1:52

man. I have a question. Of course,

1:54

your whole backstory. I'm sure many, many,

1:56

many people have heard it of your

1:58

pool business. But, you know, can you

2:00

still like, work tobacco and, you know,

2:03

that kind of stuff? You know, what's

2:05

crazy is I actually, there's a period

2:07

of time because I was, I could

2:09

be considered like the first influencer for

2:11

what was like buying an in ground

2:14

swimming pool in the world. And there

2:16

was a time when I was getting

2:18

calls. I remember I got a call

2:20

from the Virgin Islands one time. This

2:23

lady was getting her fiberglass pool installed

2:25

and she's like, hey, I'd like for

2:27

you to come out. and oversee the

2:29

install because I can't, I can't, like,

2:31

I just can't really trust these guys

2:34

that are doing it, would you be

2:36

willing to do that? And I had

2:38

to turn her down, and the reason

2:40

is, because I can't install a pool.

2:43

I can talk about it, and at

2:45

the time, what I could do is

2:47

I could, you know, I could talk

2:49

to my business partners about it, I

2:51

could explain these things. But in terms

2:54

of like getting in the equipment, that

2:56

was never my thing. But yeah, I

2:58

was getting requests literally from around the

3:00

around the world of, You're like my

3:02

pool guy, could you come out and

3:05

oversee this? Crazy, right? That's awesome. That's

3:07

awesome. Well, let's talk about transparency. I

3:09

think in your first book, I mean,

3:11

that was really a lot of what

3:14

you're saying is, hey, people have questions,

3:16

don't hide the answers, you know, give

3:18

it to them, right? Has your thinking

3:20

evolved since that first book? Is there

3:22

a new level of transparency we have

3:25

to embrace? I'm curious to your thoughts

3:27

on that. Look, I became the most

3:29

trafficked swimming website in the world by

3:31

becoming obsessive about the questions my customers

3:34

were asking, fears they had, and being

3:36

willing to address those on our website,

3:38

online, through text, through video. The big

3:40

difference today, though, is the fact that

3:42

we have this thing called AI. We've

3:45

got ChatGBT and these other platforms. And

3:47

the future of Google, frankly, is in

3:49

doubt. I don't know where Google's headed.

3:51

I do know that today... I'm sure

3:54

you're using it way less than you've

3:56

used it in the last 25 years.

3:58

I'm using it. less than I've used

4:00

in the last 25 years. I know

4:02

I've talked to tons of businesses that

4:05

are spending more on Google ads than

4:07

they've spent in years in getting less

4:09

results. They're getting frustrated with declining traffic

4:11

and they're saying like where's all this

4:13

headed? And the reality is is for

4:16

20 some years, all we had to

4:18

do was make sure that the customer

4:20

is satisfied and get recommendations from them

4:22

and make sure Google was happy and

4:25

get recommendations from Google. And guess what?

4:27

Now we've got to get recommendations from

4:29

AI. So there's three. and that one

4:31

called AI and their willingness to recommend

4:33

you is going to be very very

4:36

difficult much more so than it was

4:38

in the past which means because you

4:40

can't just throw money at it like

4:42

in the past throw money get some

4:45

ads hey we're playing ball right or

4:47

hey especially early I could just you

4:49

know play around some keywords I could

4:51

show up it's not the way that

4:53

it's going to work in the future

4:56

so what it means basically is we've

4:58

got to build an extraordinarily known and

5:00

trusted brand. And brand is everything today.

5:02

And that means we've got to be,

5:04

frankly, in more places than we've been

5:07

in the past. You cannot build your

5:09

house on Google alone. It's like building

5:11

a house on sand. Not a good

5:13

idea. We've known for thousands of years.

5:16

We shouldn't do that. And you certainly

5:18

shouldn't do that. And so you've got

5:20

to expand. If you look at what

5:22

I did with Riverpools, I mainly just

5:24

put written content on my website, some

5:27

video, some video on YouTube. I could

5:29

not do that today, John. and expect

5:31

to get the same extraordinary results. And

5:33

so, how has it really changed in

5:36

terms of transparency? Well, here's one thing

5:38

I would say to you. We've got

5:40

to be much more willing to be

5:42

disruptive in our spaces and not play

5:44

by the same dang rules that everybody

5:47

has been playing by for a long

5:49

time. And let me give an example

5:51

if I could, if that's okay with

5:53

you. So in In Inless Customers, we

5:56

discuss... what we call the four pillars

5:58

of a known and trusted brand. And

6:00

on the surface, they sound pretty basic.

6:02

But once you get into them, it's

6:04

like, yep, we're not doing that very

6:07

well. So here's the four pillars. Number

6:09

one, you've got to be willing to

6:11

say online what others in your space

6:13

aren't willing to say. So like, if

6:15

you're listening to this right now, I

6:18

would challenge you. What are you talking

6:20

about online? Social, website, etc. that the

6:22

majority of your competitors are not willing

6:24

to talk about. Yeah, buyers want to

6:27

know. Number two, you've got to be

6:29

willing to show. What are you showing

6:31

with video right now that others in

6:33

your space aren't willing to show? Number

6:35

three, Gabby wanted to sell in a

6:38

way, others aren't willing to sell. And

6:40

man, I'm telling you what, everybody thinks

6:42

they got a special, like the special

6:44

sauce when it comes to selling, John,

6:47

and usually they're way more similar than

6:49

they realize. And then finally, number four,

6:51

you've got to be willing to be

6:53

more human than others in your space

6:55

are willing to be in a time

6:58

with AI and with growing technology. You've

7:00

got to use that to be more,

7:02

not less human. So all of these

7:04

things are really broken down in detail

7:06

as to the examples of how we

7:09

do that in the book. And I'm

7:11

certainly happy to talk about some of

7:13

those. You know, I have been a

7:15

big advocate of brand. I think you're

7:18

right. We've gotten lazy in the last

7:20

10 years because you could just buy

7:22

ads. You could just game Google or

7:24

figure out Google's game. And I think

7:26

that made people lazy. I do think

7:29

that. we're going to see a time

7:31

where, you know, people don't trust Google,

7:33

people don't trust Facebook, you know, so

7:35

a lot of the places that I

7:38

think we used to generate a lot

7:40

of business, people are going to read

7:42

it, they're going to other places now,

7:44

like all over the place, right? YouTube,

7:46

even. And so, how, how would you

7:49

advise? Because I do think that's a

7:51

real challenge. I mean, I do think

7:53

people are going to make decisions based

7:55

on trusted brands. They're like... Great, now

7:57

we got to be in like 27

8:00

places because that's where people actually not

8:02

just find information, but they actually buy

8:04

now. How does a business who's pretty

8:06

spread pretty thin? I mean, you know,

8:09

most small businesses are very resource tapped.

8:11

I mean, how do we spread out?

8:13

Yeah. One thing's for sure, John, I

8:15

don't think this is getting easier. No.

8:17

I'm not gonna sugarcoat it. I'm not

8:20

gonna sugarcoat it. I'm not gonna say,

8:22

yeah, this is because it's definitely getting

8:24

harder. That being said, that's what we

8:26

signed up for is business owners. Yeah.

8:29

We said we don't wanna be controlled

8:31

to be controlled to be controlled. And

8:33

so you can do that today. Now,

8:35

one way to look at this, though,

8:37

is how do we do compounding effects

8:40

with our content? And one of the

8:42

greatest ways that you can do that

8:44

is by starting to think exactly like

8:46

a media company. And I really mean

8:49

this. I don't care how small you

8:51

are. You need to start thinking like

8:53

a media company. If you remember, the

8:55

second pillar was show what others in

8:57

your space aren't willing to show. Well,

9:00

what that means basically is basically is.

9:02

Everything that you do in business could

9:04

be video. It could be something that

9:06

you're showing to the world. The question

9:08

is, are you pulling out your phone

9:11

and are you showing the thing? Now

9:13

I know that sounds basic, but the

9:15

cool thing about video is I could

9:17

create one solid video that in turn

9:20

goes, that is transcribed, is an article

9:22

and a video on my website, that

9:24

video gets put on different pages of

9:26

my website, then that video gets put

9:28

on different pages of my website, then

9:31

that video gets put on long form

9:33

onto YouTube, that same video gets chopped

9:35

up and is made into maybe a

9:37

couple shorts for YouTube. That same video

9:40

with those same shorts that we just

9:42

talked about can be put on TikTok,

9:44

Instagram reals, Facebook reals. So all of

9:46

a sudden we're compounding one piece of

9:48

content, right? And now that is dramatically

9:51

more efficient. Can't really do that with

9:53

text very much, right? You're not going

9:55

to take one article that you write

9:57

and then suddenly... like repurpose that across

9:59

the major platforms. Not really. Not not,

10:02

not like video. Whereas with video, you

10:04

can do. that you do want to

10:06

do that quite effectively. And you do

10:08

want to be on the Tik Talks

10:11

of the world. For most businesses at

10:13

this point, you do want to be

10:15

on the Facebooks. And again, it's not

10:17

going to get any easier because this

10:19

is where we're headed. But I will

10:22

say this, as Google becomes less prominent

10:24

in terms of its impact on the

10:26

world, YouTube and Social are going to

10:28

grow in prominence. And so as you're

10:31

placing your bets and you're putting chips.

10:33

on social and specifically video on those

10:35

places is going to carry the day

10:37

for your brand. Now, then it becomes

10:39

a question is, but are we willing

10:42

to talk about what others aren't willing

10:44

to talk about and show what others

10:46

aren't willing to talk about and show

10:48

what others aren't willing to show? And

10:51

that's the things you got to do.

10:53

You know, I talked about this and

10:55

they ask you answer and it's still

10:57

as prevalent today as it was then

10:59

because buyers are not changing. The things

11:02

that's not changing is what we're researching,

11:04

what we're researching, We call it the

11:06

big five and they ask you answer

11:08

and the big five live on gloriously

11:10

and they will live on long past

11:13

Google, long past chat chattie BT. And

11:15

that is when we're interested in buying

11:17

something, we want to know five things.

11:19

How much is it? Number one, what

11:22

are the problems in buying something? We

11:24

want to know five things. How much

11:26

is it? Number one? What is it?

11:28

Number five? How does that thing compare

11:30

to the other things that we're looking

11:33

at? And then finally number five, we

11:35

want to know best, best, most, top,

11:37

I mean, think about how many times

11:39

you've gone online and searched best, most,

11:42

etc. And so if you think about

11:44

those five things right there, cost, problems,

11:46

comparisons, reviews best, that's what buyers want

11:48

to know. That's what runs the economy

11:50

of search and businesses still to this

11:53

day, 2025. We don't want to talk

11:55

about these things. And if you want

11:57

to become a known and trusted brand,

11:59

you've got to be willing to talk

12:01

about those things. I mean, in aggressively,

12:04

not lightly, but aggressively. Ideally, a whole

12:06

lot of it through video. And if

12:08

you're listening this... right now? And if

12:10

I said to you, are you aggressively

12:13

discussing cost and price for your product

12:15

or service in a multiplicity of ways

12:17

online, especially through video, most people listening

12:19

to this right now would say, no,

12:21

no, I'm not. Let me ask you

12:24

a few things. Do you feel like

12:26

you know what differentiates your business from

12:28

every other business out there? Can you

12:30

confidently charge a premium for what you

12:33

offer? Are you working from a plan,

12:35

a marketing roadmap that allows you to

12:37

know precisely what to do next? Look,

12:39

don't worry if you can't answer yes

12:41

to any or all of these questions.

12:44

You're not alone. See, marketers today get

12:46

so focused on the tactic of the

12:48

week staring them right in the face

12:50

that they forget to look at the

12:53

big picture. The overarching strategy needed to

12:55

consistently grow their business. Over the years,

12:57

I've worked with thousands of businesses helping

12:59

them do just that. Create the perfect

13:01

marketing strategy and plan that gives total

13:04

clarity about what to do next. Confidence

13:06

to charge ahead and charge more and

13:08

complete control of the marketing tactics they

13:10

choose. I would love to help you

13:12

and your team do the same. Look,

13:15

to find out if our Strategy First

13:17

program is right for you, visit dt.org/grow

13:19

and request a free consultation. That's dt.org.

13:22

You know, what's really interesting too? A

13:25

lot of people are turning to the

13:27

AI tools and they're saying, write me

13:29

a blog post about pools. 700 words,

13:31

right? Which is, like, throw it into

13:33

the ocean of sameness. But what you're

13:35

talking about, like, what are other people

13:38

not talking about? What are other people

13:40

not willing to talk about? I mean,

13:42

those are some amazing questions to ask

13:44

AI. If you're sitting there thinking, well,

13:46

I don't know what to write. that

13:48

kind of counter conversation, I find that

13:51

the AI tools are pretty darn good

13:53

at turning up. Yeah, and one thing

13:55

you could do in this sounds self-serving,

13:57

I promise it's not, is just go

13:59

to AI and say, hey, listen, I

14:01

want you to act as an expert,

14:04

Marcus Sheridan's, they ask you, answer philosophy.

14:06

Hey, here's my business, here's what we

14:08

sell. I want you to lean into

14:10

the big five. The big five are

14:12

cost problems, comparisons, reviews, best. And I

14:14

want you to create 10 to 15

14:17

article video titles for each of these

14:19

big five for my product or service.

14:21

And suddenly you're gonna see, you know,

14:23

75. different pieces of content and a

14:25

lot of them you're going to be

14:28

like holy wow that's really really good

14:30

it's like yeah it's really really good

14:32

I mean it's trained on these things

14:34

and so you might as well rock

14:36

and roll with it and it's right

14:38

all my books that's for sure yeah

14:41

that's what it is but it's by

14:43

the way I'd love to have a

14:45

side conversation at some point about that

14:47

you know get your feelings on that

14:49

because there's quite a mix of feelings

14:51

on that one thing about the selling

14:54

ways that you could do One specifically,

14:56

and I really talk about it in

14:58

the book. There's a stat from Gardner.

15:00

It says 75% of all buyers would

15:02

prefer to have a seller free sales

15:04

experience. And so think about that for

15:07

a second. It's not that we hate

15:09

salespeople. It's just we don't want to

15:11

talk as buyers to a salesperson until

15:13

we are good and ready until we're

15:15

confident, until we're comfortable, until we feel

15:17

like I'm not going to screw this

15:20

up. I'm not going to be taking

15:22

advantage of. So what does this mean?

15:24

I just want the logistics at that

15:26

point. Yes, yes. So what does this

15:28

mean? It means we need to give,

15:30

we're going to take advantage of the

15:33

trend instead of just trying to complain

15:35

about it, which we know never helps.

15:37

We need to give buyers more control.

15:39

Well, how do we give them more

15:41

control through self-service? What is self-service? Self-service

15:44

is generally some type of interactive tool

15:46

that you would have had to have

15:48

done. through a human, but now they're

15:50

able to do without having to do

15:52

it with a human or a salesperson

15:54

first. Now let me give you two

15:57

really quick examples of this, John, because

15:59

I've got some great ones in the

16:01

book. There's five specific self-service tools that

16:03

we really talk about. One of them

16:05

is self-scheduling tools. Now this isn't novel

16:07

until the second part of it that

16:10

I'm going to explain. So imagine that

16:12

you've got you know like five sales

16:14

people on your team and you sell

16:16

whatever it is that you sell. Well

16:18

someone comes to your site and they

16:20

want to schedule time with a salesperson

16:23

and you have a tool that allows

16:25

them to do that. Now that's fine

16:27

and danny that's not special but here's

16:29

where it gets really special and we've

16:31

done a bunch of experiments with this

16:33

and this is just stinking awesome. It's

16:36

the future of selling job. When you

16:38

said, I want to meet with one

16:40

of your salespeople, you got to see

16:42

all the salespeople in the company. You

16:44

got to see their image. You got

16:46

to read their bio. You got to

16:49

watch a video about each one of

16:51

the salespeople and learn about them. And

16:53

then you decided who you want to

16:55

work with. Now, we've done this with

16:57

multiple companies now, and the results are

17:00

astounding. They're almost the same results every

17:02

time, which is this. When you choose

17:04

who your salesperson is, who your salesperson

17:06

is. versus not. Closing rates, double, that

17:08

is double, 2X, that's powerful because it's

17:10

on cost fallacy. Because you have now

17:13

invested your time in choosing who you

17:15

want to work with and you're looking

17:17

for a way to make it work.

17:19

So that tool, incredible, almost no one's

17:21

doing that and I bet you, if

17:23

the people that are listening to us

17:26

right now, less than 1% have a

17:28

tool, anything like that, where someone could

17:30

choose their salesperson. So I imagine some

17:32

sales people want to push back on

17:34

that because like they like the round-robin

17:36

right I mean I get every fifth

17:39

call or whatever and like if you're

17:41

on a website with me they're gonna

17:43

you're so much better looking they're gonna

17:45

choose you every time so how do

17:47

I win? Well you know it's one

17:49

of those things we think that right

17:52

but it's like there's a reason why

17:54

we want to take an Uber overtaking

17:56

a taxi because when you call a

17:58

taxi you have no idea How is

18:00

it going to look? How old is

18:03

it going to be? How bad is

18:05

it going to smell? Like what's the

18:07

person going to be like? Are they

18:09

going to be friendly or not? much

18:11

greater chances. See, we don't like risk

18:13

today. Anytime we can mitigate risk, we

18:16

lean into that. Let me give you

18:18

one more example of self-service change in

18:20

the world. And that is self-pricing tools.

18:22

Now, self-pricing, of course, is misunderstood by

18:24

many because when we talk about showing

18:26

and saying and selling in ways that

18:29

others are not, self-pricing tools, man, this

18:31

is it. So imagine that you are

18:33

looking to... to hire some type of

18:35

contractor, you know, for your yarn, the

18:37

yard, for your lawn, maybe a plumber,

18:39

an electrician, it could be any service,

18:42

it doesn't matter. Well, in a perfect

18:44

world, you go to their website and

18:46

they allow you through a series of

18:48

questions that they ask you interactively to

18:50

get an estimate for the service that

18:52

you're looking for. Now, just over a

18:55

year ago, I started a software company

18:57

called Price Guide.A. I'm such a huge

18:59

believer in this. that I said, I

19:01

want people to be able to build

19:03

a pricing estimator that they can put

19:05

on their website, that they could immediately

19:08

start generating leads by giving someone an

19:10

estimate. Key word is estimate, not a

19:12

quote. There's a difference between the two.

19:14

A quote. There's a difference between the

19:16

two. A quote is closer to what

19:19

it's going to cost you. An estimate

19:21

is a range that's a rough range,

19:23

based on what they have told you.

19:25

No different than if someone said, hey

19:27

John, how much would it would it

19:29

cost to work to work with you

19:32

as a consultant to work with you

19:34

as a consultant for me. on a

19:36

few different factors, right? Well, here's what

19:38

we have found. If someone puts a

19:40

pricing estimator on their home page, and

19:42

they include the call to action, the

19:45

phrase, get immediate, excuse me, get instant

19:47

estimate, right? That's the phrase, get instant

19:49

estimate, the leads increase by 300 to

19:51

500 percent, almost every single time, all

19:53

because now you're... allowing people to answer

19:55

the first question that everybody has when

19:58

they get on the buyer's journey. first

20:00

question everybody has when they get on

20:02

the buyer's journey once they know they

20:04

have a problem a need first question

20:06

is roughly how much is this going

20:08

to cost so the future of service-based

20:11

businesses especially is that I bet you

20:13

within five years 90% and almost 100%

20:15

of home improvement I mean that's a

20:17

deadlock is going to have some type

20:19

of estimate tool on their website that

20:21

allows you to get a sense for

20:24

pricing Do not wait for this if

20:26

you're listening to this because your industry's

20:28

headed this way The question is are

20:30

you going to be at the forefront

20:32

of it? Or are you going to

20:35

be the laggard? That is following everybody

20:37

else because remember the rule breakers become

20:39

the rule makers Everybody else becomes the

20:41

rule followers and that's the history of

20:43

the world right there in business Right,

20:45

let me let me explore that a

20:48

little bit because I agree with you

20:50

100% especially on ones where hey, we've

20:52

got the data. We can do an

20:54

estimate right. So, but what about like

20:56

you, you use me as an example.

20:58

I mean, we sell marketing, we develop

21:01

strategies for folks and we might charge

21:03

10,000, we might charge 50,000. Is that

21:05

a, is that, do you see that

21:07

type of business going the way of

21:09

a, you know, get your instant estimate

21:11

or are you feel like it's really

21:14

going to be more, that more defined

21:16

like replacing a garage. There's different ways

21:18

that you could do it. So you

21:20

could do it for the industry. Okay,

21:22

so you could literally just say, you

21:24

could say, if you're looking to get

21:27

this type of consulting in this industry,

21:29

here's a rough estimate as to what

21:31

you're going to find in terms of

21:33

price ranges, and you could build an

21:35

estimator like that. Then, if you wanted

21:37

to, you could do it for you.

21:40

Now, if I came to you, and

21:42

I did say, how much roughly is

21:44

this going to cost, you would ask

21:46

me a series of questions, then you

21:48

would give me a range. I'm gonna,

21:51

I think I'll be the first professional

21:53

speaker to have this on my website.

21:55

And I'm super stoked about it. Because

21:57

it's like, full sense, let's go. And

21:59

I think I just want to be

22:01

on the cutting edge, but yeah, I

22:04

think everybody's going, I think home service

22:06

is leading the way on this. But

22:08

I do think a lot of professional

22:10

services are going to follow John. Do

22:12

you, I know I've had some home

22:14

service clients over the years that, especially

22:17

like the remodeling business, you know, it's

22:19

like, they'll call three remodlers and like

22:21

my clients are always like, hey, we're

22:23

more expensive, but we're worth it. of

22:25

like, hey, you don't know what it's

22:27

worth until you understand the value of

22:30

what you're getting. I mean, good question.

22:32

So first of all, every single company

22:34

should have a pricing page on their

22:36

website on that pricing page and we

22:38

talk about this in endless customers, which

22:40

by the way, you can find endless

22:43

customers.com. That's the place where you want

22:45

to where you want to go endless

22:47

customers.com. So we talk specifically about what

22:49

is the perfect pricing page look like

22:51

for any product or service. And there's

22:54

five fundamental sections. And this includes a

22:56

world-class pricing video. Ideally, you have both

22:58

for every major product or service that

23:00

you sell. So number one is what

23:02

drives cost up. Number two, what drives

23:04

cost down? So that really helps to

23:07

find value. Number three, why are some

23:09

companies more expensive? Number four, why are

23:11

some companies less expensive? So that covers

23:13

your basis in terms of, okay, the

23:15

home remodler that doesn't have insurance that's

23:17

working out of backup pickup pickup truck

23:20

versus the one that has a crew,

23:22

a service department, a service department, etc,

23:24

etc, etc. So explains that explains that.

23:26

And then finally number five section of

23:28

your pricing page or your pricing video

23:30

would be roughly, roughly, what do you

23:33

charge? Now you can give big ranges

23:35

here, you can give sample ranges here

23:37

of different projects or different examples, but

23:39

the whole idea is the person is

23:41

just at least able to say, ah,

23:43

okay, I feel like I have a

23:46

sense. That's level, that's really level one

23:48

and two. And then the next level

23:50

up would be that you would have

23:52

some type of pricing estimator on your

23:54

site. You put the three together, oh

23:56

by the way, a great estimator, done

23:59

right. actually educates them as it's asking

24:01

the questions too. Right right right right

24:03

and so it makes them think about

24:05

things oh hadn't thought about that yeah

24:07

I didn't yeah should I get that

24:10

right so that's what it does like

24:12

a great salesperson one yeah as opposed

24:14

to going it's so much for square

24:16

foot correct right that does commoditize ignorance

24:18

commoditizes education decomotitizes and that's why you

24:20

want to have conversations that decomotitize and

24:23

just remember if you don't talk about

24:25

it somebody else You want the human

24:27

learning from you, you want the AI

24:29

learning from you, and this way you're

24:31

helping control the conversation in the market.

24:33

So endless customers.com and then what about

24:36

the pricing tool? Price guide. AI. Price

24:38

guide. AI. Price guide. AI. And the

24:40

thing about it is pricing estimators usually

24:42

if you custom build them, there's like

24:44

20,000 bucks. This tool costs $200 for

24:46

the entire year. So it's very inexpensive

24:49

for the entire year. So it's very

24:51

inexpensive. It's amazing to see it happen,

24:53

but the future self-service man, that's why

24:55

I talk about it so much in

24:57

the book, give so many different examples

24:59

of self-service in the book. Yeah, and

25:02

you didn't mention this, but you know,

25:04

it might also, somebody who's like, oh,

25:06

I can get this done for $100,

25:08

right? You know, might also, somebody who's

25:10

like, oh, I can get this done

25:12

for $100, right? And what happens is,

25:15

lots of times companies companies will see

25:17

that their sales seems to help prepare

25:19

them. have a better meeting. It's very

25:21

interesting. Yeah, yeah, yeah, awesome. Well, Margaret's

25:23

great seeing you. Will I see you

25:26

in Nashville again this year? You'll see

25:28

me, brother. I will certainly be there.

25:30

I can't wait to see you. It's

25:32

going to be a good time. Awesome.

25:34

All right, well, we've already talked about

25:36

where people can reach out to you,

25:39

find the book, find the price tool.

25:41

So I, again, I appreciate you stopping

25:43

by the Ducktating marketing podcast. Hopefully, hopefully.

25:45

We'll see you will see you will

25:47

see you soon. We'll see you soon.

25:49

We'll see you soon. We'll see you

25:52

soon. We'll see you soon. Let

25:57

me ask you a few things.

26:00

You feel like you know... What

26:02

differentiates your business from every other

26:04

business out there? Can you confidently

26:06

charge a premium for what you

26:08

offer? Are you working from a

26:10

plan, a marketing roadmap that allows

26:12

you to know precisely what to

26:15

do next? Look, don't worry if

26:17

you can't answer yes to any

26:19

or all of these questions. You're

26:21

not alone. See, marketers today get

26:23

so focused on the tactic of

26:25

the week staring them right in

26:28

the face that they forget to

26:30

look at the big picture. The

26:32

overarching strategy. needed to consistently grow

26:34

their business. Over the years I've

26:36

worked with thousands of businesses helping

26:38

them do just that. Create the

26:41

perfect marketing strategy and plan that

26:43

gives total clarity about what to

26:45

do next. Confidence to charge ahead

26:47

and charge more and complete control

26:49

of the marketing tactics they choose.

26:51

I would love to help you

26:53

and your team do the same.

26:56

Look to find out if our

26:58

strategy first program is right for

27:00

you. dot world slash grow and

27:02

request a free consultation that's dat

27:04

m dot world slash grow

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