On just about every episode of our podcast, our guests describe different ways for merchants to improve an eCommerce store's bottom line. Few tell us that they can come anywhere close to generating a 5x increase in eCommerce sales, which makes this episode especially intriguing.

While we may be biased about businesses that have "Jet" in their name, we still asked this guest tough questions about live chat. This episode delves into best practices for staffing, dealing with upset shoppers, avoiding chat-operator burnout, and more!

Guest: Mike Christie, JetSpring.comHost: Robert Rand JetRails.com