What if data could reshape how we manage, engage, and lead our people? Are we leveraging its full potential—or leaving insights untapped?

In this episode of the ScienceForWork Podcast, our host, Dr. Matt Lampe, speaks with Dr. Vivian Woo about redefining how we approach people analytics. From ensuring data quality to responsibly using AI and connecting employee and customer experiences, Vivian shares insights that challenge assumptions and inform smarter decisions.

Discover how to:

• Make data-informed decisions that enhance engagement and performance
• Use performance ratings effectively while avoiding common pitfalls
• Connect employee experience (ENPS) to customer satisfaction
• Approach AI responsibly in people analytics and DEI

This conversation is a must-listen for HR leaders, I/O psychologists, and anyone passionate about maximizing the value of their people data.

Research Mentioned:

• Concepts connecting ENPS and customer satisfaction
• Insights into remote vs. hybrid work performance outcomes

• Responsible AI and its implications for people analytics and DEI

Resources:

Vivian Woo LinkedIn:

https://www.linkedin.com/in/vivian-woo/

ScienceForWork is an independent, non-profit foundation of evidence-based practitioners who want to #MakeWorkBetter.

https://ScienceForWork.com