Today, we’re diving into the fascinating world of userjourney mapping. 

Ever wondered how users interact with your product, service,or brand? A user journey map is a powerful tool that helps visualise these interactions, uncover pain points, and enhance overall user experience. In this episode, I’ll walk you through the importance of journey mapping, how it fosters collaboration across teams, and the step-by-step process to create one effectively. 

From research and persona creation to mapping touchpointsand analysing emotional responses, we’ll explore how businesses can leverage this technique to improve customer satisfaction and drive innovation. 

So, if you're keen to create seamless user experiences, tunein now! Don’t forget to subscribe, and let’s explore UX together.

UX BOOKS

The UX Consultant Playbook 1: Bridging User Insights with Business Goals  - ⁠⁠⁠⁠https://amzn.eu/d/5aP0gnz⁠⁠⁠⁠

The UX Consultant Playbook 2: Crafting High-Impact Solutions for Business Success - ⁠⁠⁠⁠https://amzn.eu/d/cfHFAwH⁠⁠⁠⁠

The UX Consultant Playbook 3: Mastering the Business of UX Consulting - ⁠⁠⁠⁠https://amzn.eu/d/dgsm5dC⁠⁠⁠⁠

Tune in to refine your design process and prioritise userexperience!

Head over to “x” at xploreUXCast, tweetyour experiences with usability heuristics! We’d love to hear from you.

SUBSCRIBE TO OUR NEWSLETTER

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠xploreUX Newsletter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

G E T I N T O U C H

obruche@xploreux.com

On X @xploreuxcast

For more tips check out our website ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠xploreUX⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, See how we create delightful product experience from our list of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠services⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Disclaimer: This newsletter provides general information and commentary on UX and data trends. It is not intended as professional advice. The views and opinions expressed in this podcast are those of the host and guests and do not necessarily reflect the official policy or position of any other agency, organization, employer, or xploreUX's.   Always consult with a qualified professional for guidance on specific UX situations.