Special guest Mark McConaghy joins the show to discuss the unrealistic certanty that digital metrics provide, why old school CRM reports still rule the ROI roost, if small agencies have it better, the talent gap in pharma marketing, what responsability clients have in holding agencies accountable, The state-of-the-future for analytics, and how we're on the cusp of a multi-channel marketing renaissance. Bonus points for my ability to spell renaissance correctly on the first try.