No B.S Business Talk with Justin Herald
No B.S Business Talk with Justin Herald
Episodes
Episodes of No B.S Business Talk
Mark All
Too many businesses just have a "set and forget" way of looking after their customers. There may have been policies and procedures set many years ago, but unfortunately, they have never been updated or changed.The issue is most business owners
In this podcast, Justin will highlight a very important, but rarely thought about topic. Do you know what it takes for a customer to do business with you?Have you ever taken any interest in what they have gone through just to try and give you t
Customer service and customer engagement have to be at the top of any business's list after what the world has gone through lately.Unfortunately, there seems to be a trend of "burn and churn", meaning, many businesses don't really care about pu
In this podcast, Justin will highlight the easy ways you, as a business owner, can ensure your staff understands that creating a customer culture is non-negotiable.
If you don't understand what your customers go through BEFORE they buy from you, you may end up missing out on a sale.In this podcast, I talk about my personal experience lately with a major purchase, and how difficult it was.There are some gre
Growing a business isn't always easy, but it can be near impossible if your customers are unhappy or not getting proper service.In this episode, Justin Herald will highlight 4 service types that have crept into existence and unless eradicated,
Justin Herald is the Managing Director of Customer Culture.In the first episode, Justin shows you how to create an amazing customer culture for your business.This is a great one for your staff to listen to.Without customers, your business will
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