Tech Transformed
Tech Transformed
Episodes
Tech Transformed
Episodes of Tech Transformed
Mark All
Takeaways#AIagents are #autonomous entities that can perceive and act.Human oversight is essential in the initial stages of AI implementation.Data quality and trust are critical for effective AI agents.Guardrails must be integrated into the des
"If AI has proven anything, it will change pretty rapidly. Understanding its limitations and not asking too much of it is significant. What’s successful is prototyping tools," said Rob Whiteley, CEO of Coder. "Such tools where AI can create an
Takeaways#Customersuccess is about helping customers get value from products.The perception of customer success is shifting from a cost centre to a revenue generator.#AI can enhance customer success by providing predictive insights and automati
Takeaways#AgenticAI systems can string tasks together for efficiency.Real-world applications include supply chain optimisation and knowledge worker augmentation.#Dataquality is crucial for effective AI implementation.Education and understanding
From the integrities of the human workforce embracing enhancing soft skills over hard skills in the enterprise tech space to the adoption of artificial intelligence (AI) agents in customer service, this conversation covers it all. In this episo
In this episode of the Tech Transformed Podcast, Jon Arnold, Principal of J Arnold Associates speaks with Nikola Mrksic, CEO of PolyAI, discussing all things AI, specifically in contact centres. From the benefits of automation to the emergence
The world is changing faster than ever. Businesses are drowning in data, yet struggling to extract the insights they need to stay ahead. Artificial intelligence (AI) holds the key, but traditional AI models are too slow, too static, and too dis
The world is changing faster than ever. Businesses are drowning in data, yet struggling to extract the insights they need to stay ahead. Artificial intelligence (AI) holds the key, but traditional AI models are too slow, too static, and too dis
In this conversation, Ryan Worobel shares his extensive experience in the technology sector, discussing the evolution from traditional monitoring to observability. He highlights the cultural and technical challenges organizations face during th
In this conversation, Sam Page explores the evolving landscape of digital experiences, emphasizing the shift from the information age to the experience age, driven by advancements in AI. Learn about importance of creating meaningful digital int
In this conversation, Phillip Mortimer discusses the transformative impact of AI on private markets, emphasizing the unique challenges posed by non-standardized data and the importance of balancing quantitative and qualitative insights in inves
In this conversation, Michel Spruijt discusses the integration of AI and robotics in various industries, emphasizing the importance of balancing automation with human oversight. He highlights the challenges of designing multifunctional AI syste
The rise of artificial intelligence (AI) is transforming industries, and customer success is no exception. Current trends show a rapid increase in AI adoption. This is driven by the potential to personalise interactions, automate routine tasks,
James Smith discusses his extensive background in business intelligence and analytics, emphasizing the critical importance of adopting generative AI in organizations. He highlights the risks of delaying adoption, the transformational potential
The rise of artificial intelligence (AI) is transforming industries, and customer success is no exception. Current trends show a rapid increase in AI adoption. This is driven by the potential to personalise interactions, automate routine tasks,
Azfar Aslam, VP & Chief Technology Officer, Europe at Nokia discusses the evolving landscape of telecommunications, focusing on the integration of AI and quantum computing. He highlights the challenges of implementing AI in network management,
Hear Matt Yates explore the transformative role of AI in contact centers, discussing technologies like natural language processing and sentiment analysis. They delve into the balance between AI efficiency and the irreplaceable human touch in cu
Hear Wilson Chen discuss the complexities of AI in data analysis, particularly focusing on the challenges of bias, misinformation, and the importance of human expertise in interpreting AI-driven insights. Wilson shares insights from his experie
AI is catalysing the evolution of low-code platforms and reshaping the landscape of low-code development tools. These new technologies can provide a strategic advantage in streamlining internal operations. By leveraging AI effectively organisat
When it comes to the IT enterprise, the integration of AI is proving to be a transformative force. Modern IT departments face mounting challenges, from managing complex infrastructures and resolving system inefficiencies to ensuring robust cybe
Today, organisations that thrive are those that foster a culture of curiosity. Encouraging curiosity empowers teams to question the status quo, explore innovative solutions, and stay ahead of emerging trends. By promoting an environment where e
The world of IT Finance is shifting, driven by the transition from traditional capital expenditure (CapEx) models to operational expenditure (OpEx) in cloud-based environments. This evolution not only enables businesses to scale their resources
As artificial intelligence continues to shape industries and society, the need for robust AI governance has never been more critical. At the forefront of this governance are privacy-enhancing technologies (PETs), which play a key role in ensuri
In this episode, Paulina Rios Maya, Head of Industry Relations at EM360, speaks with Caroline Hicks, Senior Event Director of the AI Summit Global Series, about the upcoming AI Summit New York, which will take place December 11-12, 2024. They d
As AI reshapes industries and drives global innovation, the UK must urgently address its AI skills gap to remain competitive. Nations investing in AI education and training are gaining a clear advantage, leaving others at risk of falling behind
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